Enrollment Quality Assurance Analyst

State-of-Georgi; Atlanta (GA); On-site; USD 39,000 - 53,000; Full time

Job summary

State of Georgia is seeking an Enrollment Quality Assurance Analyst in the Insurance Department to gather and analyze enrollment data, identify trends, and ensure accuracy and regulatory compliance across enrollment activities.

The role collaborates with cross-functional teams, develops reports and dashboards, conducts QA reviews, and supports UAT and system testing, reporting findings to leadership.

Qualifications

• High school diploma/GED and three (3) years of experience in a technical job related to the area of assignment.
• A valid driver's license may be required.

Responsibilities

• Gather and analyze enrollment information to identify trends and ensure accuracy.
• Serve as subject matter expert on enrollment systems and collaborate with cross-functional teams.
• Develop recurring and customized reports for leadership.
• Create quality metrics, audit templates, and dashboards.
• Perform QA reviews of enrollment cases and system entries for compliance.
• Support UAT and system testing related to enrollment enhancements.
• Document QA findings and provide actionable leadership reports.

Skills

Quality assurance

Reporting

Data analysis

Enrollment systems

Education

High school diploma/GED

Job description

Explore a World of Opportunity with the State of Georgia! We are the force that drives Georgia! Georgia State Government is a large enterprise, composed of various agencies and entities with a common goal to improve the lives of Georgia's more than 10 million citizens! Join Team Georgia and impact lives everyday while receiving a robust benefits package designed for every stage of your career!

• Job Title: Enrollment Quality Assurance Analyst
• Agency: Insurance Department of the State of Georgia
• Job Requisition ID: JR0000002863
• Shift: Any (United States of America)
• Compensation Details: $46,245.00

Job Description

• Under supervision, the Enrollment Quality Assurance Analyst is responsible for gathering and analyzing enrollment information to identify trends, discrepancies, for accuracy, efficiency, and compliance of enrollment-related activities within the department.
• This position collaborates with cross-functional teams and technology partners and will serve as a subject matter expert on the enrollment systems.
• This position reports to the Eligibility and Enrollment Manager.
• Develop recurring and customized reports for leadership and issuers, presenting findings in clear visual formats to support decision-making.
• Develop and maintain quality metrics, audit templates, and reporting dashboards.
• Development and manage new enrollment reports.
• Perform routine and targeted quality assurance reviews of enrollment cases, applications, and system entries to ensure accuracy and compliance with internal policies and external regulatory requirements.
• Analyze reports on enrollment information such as effectuations, terminations, Special Enrollment Periods (SEP), Qualifying Life Event (QLE) usage, Tier 2 Error Reports, and Reconciliation (RCNI) Discrepancy Reports.
• Monitor the performance of issuer enrollment information and alignment with the exchange system and monitor metrics to identify areas for improvement.
• Audit enrollment processes to assess adherence to established procedures, performance standards, and timelines.
• Collaborate with cross-functional teams and technology partners and serve as a subject matter expert on the enrollment systems.
• Document quality assurance findings and prepare clear, actionable reports for leadership.
• Provide constructive feedback to management and partners to support corrective action planning when quality gaps are identified.
• Liaise between Eligibility and Enrollment (E&E) and the Technology Department interpreting both business and data needs to support department needs.
• Assist with User Acceptance Testing (UAT) of the enrollment system related to system enhancements or system defects.
• Support special quality reviews, system testing, and initiatives related to policy changes or operational improvements.
• Participate in staff training sessions, policy reviews, and operational meetings to support continuous improvement.
• Perform other duties as assigned.

Minimum Qualifications

• High school diploma/GED and three (3) years of experience in a technical job related to the area of assignment.
• A valid driver's license may be required.

Equal Employment Opportunity Employer The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services.

Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.

Georgia State Government is a large enterprise, composed of various entities with a common goal to improve the lives of Georgia's 10 million citizens.

With nearly 62,000 employees, we are one of the single largest employer in the state.

Public service opportunities stretch across the state as employees live and work in all 159 counties.

From traditional fields such as accounting, nursing, and engineering to unique fields like forestry and natural resources management, Georgia state government provides a world of opportunity.