Enrollment Program Manager - Online Education & Analytics

State-of-West-Virgini; West Virginia; On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Health, dental, vision insurance

Retirement options

Paid state holidays

Professional development opportunities

Job summary

WVNET invites applications for an Enrollment Manager to oversee statewide WVROCKS enrollment, student services, and program technology. The role collaborates with students, faculty, institutional partners, and WVNET staff to ensure seamless online learning delivery across West Virginia.

The ideal candidate will coordinate data reporting, maintain data integrity, and produce dashboards to guide strategic decisions, while managing onboarding, communications, and invoicing processes.

Qualifications

• Bachelor's degree in a related field.
• Three (3) years of progressively responsible experience in higher education administration, student services, operations management, project coordination, systems administration, or a related field.
• Experience working with CRM platforms such as Salesforce.
• Experience supporting Student Information Systems (SIS), Learning Management Systems (LMS), or enterprise applications.
• Experience preparing reports, maintaining records, and analyzing operational data.

Responsibilities

• Manage student enrollment, registration, course participation, and records administration.
• Administer Salesforce, LMSs, and other program technologies.
• Develop reports, dashboards, and analytics to support strategic decision‑making.
• Monitor enrollment trends, student success metrics, and program performance.
• Ensure data integrity, compliance, and system administration.
• Serve as a primary point of contact for students, instructors, and participating institutions.
• Coordinate onboarding, training, user support, and communications.
• Prepare invoices, coordinate instructor payments, and support program logistics.
• Identify opportunities to improve processes, automate workflows, and enhance the student experience.
• Collaborate with WVNET and higher education partners to support WVROCKS growth.

Skills

Organization

Customer service

Multitasking

Technology proficiency

Communication

Analytics

Data visualization

Teamwork

Problem solving

Education

Bachelor's degree in Business Administration, Public Administration, Education, Higher Education Administration, Information Systems, Information Technology

Tools

Salesforce

SIS/LMS

Enterprise applications

Job description

WVNET invites applications for an Enrollment Manager to oversee statewide WVROCKS enrollment, student services, and program technology. The role collaborates with students, faculty, institutional partners, and WVNET staff to ensure seamless online learning delivery across West Virginia.

The ideal candidate will coordinate data reporting, maintain data integrity, and produce dashboards to guide strategic decisions, while managing onboarding, communications, and invoicing processes.