WVROCKS Program Enrollment Manager

West Virginia Network for Educational & Telecomputing; Morgantown (WV); On-site; USD 60,000 - 85,000; Full time

Job summary

WVNET seeks a dedicated WVROCKS Program Enrollment Manager to oversee enrollment operations, student support, and data reporting for statewide online courses. Reporting to the Executive Director, the role coordinates enrollment processes, student support services, technology platforms, data reporting, and stakeholder communications.

You will work closely with students, faculty, institutional partners, and WVNET staff to ensure the seamless delivery of statewide online learning opportunities,

Qualifications

• Bachelor’s degree required.
• 3 years in higher education administration or related field.
• Experience with Salesforce CRM.
• Experience with SIS/LMS or enterprise applications.
• Strong reporting and data analysis skills.

Responsibilities

• Manage enrollment, registration, course participation, and records.
• Administer Salesforce, LMS, and other program technologies.
• Develop reports, dashboards, and analytics to support decisions.
• Monitor enrollment trends and program performance.
• Ensure data integrity and system administration.
• Coordinate onboarding, training, user support, and communications.
• Prepare invoices and support payments to instructors.
• Identify opportunities to improve processes and automate workflows.
• Collaborate with WVNET and partners to grow WVROCKS.

Skills

Organizational skills

Detail-oriented

Customer service mindset

Communication

Education

Bachelor’s degree in related field

Tools

Salesforce

Learning Management Systems (LMS)

Student Information Systems (SIS)

Microsoft Office

Job description

WVNET is seeking an organized, collaborative, and technology-driven professional to serve as the WVROCKS Program Enrollment Manager. WVROCKS is a statewide initiative that expands educational access by connecting students with online courses and programs offered by West Virginia’s colleges and universities.

If you’re passionate about student success and thrive at the intersection of education, technology, data, and customer service, we’d love to hear from you.

About the Role

The WVROCKS Program Enrollment Manager serves as a key operational leader supporting the daily administration and continuous improvement of the WVROCKS program. Reporting directly to the Executive Director, this position coordinates enrollment processes, student support services, technology platforms, data reporting, and stakeholder communications.

The successful candidate will work closely with students, faculty, institutional partners, and WVNET staff to ensure the seamless delivery of statewide online learning opportunities.

What You’ll Do

As the WVROCKS Program Enrollment Manager, you will:

• Manage student enrollment, registration, course participation, and records administration.
• Administer Salesforce, Learning Management Systems (LMS), and other program technologies.
• Develop reports, dashboards, and analytics to support strategic decision-making.
• Monitor enrollment trends, student success metrics, and overall program performance.
• Ensure data integrity, compliance, and effective system administration.
• Serve as a primary point of contact for students, instructors, and participating institutions.
• Coordinate onboarding, training, user support, and communications.
• Prepare invoices, coordinate instructor payments, and support program logistics.
• Identify opportunities to improve processes, automate workflows, and enhance the student experience.
• Collaborate with WVNET and higher education partners to support the continued growth of WVROCKS.

What We’re Looking For

The ideal candidate is:

• Highly organized and detail-oriented.
• Passionate about providing exceptional customer service and supporting student success.
• Comfortable managing multiple priorities and deadlines.
• Skilled at leveraging technology to streamline processes and improve outcomes.
• An excellent communicator who can build strong working relationships.
• Analytical and capable of translating data into actionable insights.
• Familiar with accessible data visualization principles and best practices for communicating information to diverse audiences.
• Both a collaborative team member and an independent problem-solver.

Minimum Qualifications

Bachelor’s degree in Business Administration, Public Administration, Education, Higher Education Administration, Information Systems, Information Technology, or a related field. Equivalent combinations of education and directly related experience will be considered.

Qualified candidates will typically possess:

• Three (3) years of progressively responsible experience in higher education administration, student services, operations management, project coordination, systems administration, or a related field.
• Experience working with CRM platforms such as Salesforce.
• Experience supporting Student Information Systems (SIS), Learning Management Systems (LMS), or enterprise applications.
• Experience preparing reports, maintaining records, and analyzing operational data.
• Strong proficiency with Microsoft Office and web-based technologies.

*To be considered for an interview, your resume must clearly outline details of your relevant experience.