Enrollment & Patient Services Specialist

Sonoma-County-Indian-Health-Project-Inc.; Santa Rosa (CA); On-site; USD 52,000 - 65,000; Full time

Job summary

Sonoma County Indian Health Project, Inc. in Santa Rosa, CA seeks a Patient Services Specialist to assist with new patient registration and insurance applications. The role interview applicants, determines eligibility for Medi-Cal or Covered California, and tracks and reports application status.

You will support clients in understanding SCIHP services and their health insurance options. This position requires HIPAA compliance, CPR certification, and ability to work occasional evenings or

Qualifications

• Achieve Certified Enrollment Counselor within three months of hire.
• Pass Covered California background check.
• Understand Medi-Cal and Covered California programs.
• Maintain HIPAA/HITECH confidentiality.
• Coordinate benefits between SCIHP and state/c county agencies.

Responsibilities

• Interview applicants to determine eligibility for SCIHP services.
• Assist with registering new patients and insurance applications.
• Track, follow up, process, and report on benefit applications.
• Explain SCIHP services and health insurance options to clients.
• Schedule eligibility screenings and collect required documents.
• Maintain professional relationships and ensure confidentiality.
• Support outreach events and tribal community activities.
• Meet CPR and HIPAA compliance requirements.

Skills

Interviewing

Health benefits knowledge

HIPAA compliance

Documentation & reporting

Customer service

Education

Certified Enrollment Counselor certification

CPR certification

Job description

Sonoma County Indian Health Project, Inc. in Santa Rosa, CA seeks a Patient Services Specialist to assist with new patient registration and insurance applications. The role interview applicants, determines eligibility for Medi-Cal or Covered California, and tracks and reports application status.

You will support clients in understanding SCIHP services and their health insurance options. This position requires HIPAA compliance, CPR certification, and ability to work occasional evenings or