Enrollment & Outreach Specialist, Self-Direction Advocate

GT Independence, LLC; Asheville (NC); Hybrid; USD 38,000 - 48,000; Full time

Job summary

GT Independence is a leading national Financial Management Services provider that supports individuals in self-direction programs, helping them manage long-term care and support services at home. The Enrollment Specialist conducts face-to-face and virtual enrollments and educates consumers about self-direction, acting as an advocate to promote informed choices.

Responsibilities include facilitating enrollments with the person served and their support circle, ensuring document completeness, and

Qualifications

• 1 year of experience in a related field.
• Associate degree or Bachelor’s Degree in Business, Human Services/Social Work, or Marketing/Communication preferred.
• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and terminology.

Responsibilities

• Conducts the enrollment process with the person served and their circle of support in a timely manner.
• Ensures enrollment documents are complete and accurate.
• Recommends improvements to internal process/systems to prevent future issues and to enhance service experience.
• Maintains confidentiality and HIPAA compliance.
• Performs external outreach to community partners, referral sources, and stakeholders to support enrollment growth and enhance service accessibility.

Skills

Administrative procedures

HIPAA compliance

Education

Associate or Bachelor's degree (Business/Human Services/Marketing/Communication)

Job description

GT Independence is a leading national Financial Management Services provider that supports individuals in self-direction programs, helping them manage long-term care and support services at home. The Enrollment Specialist conducts face-to-face and virtual enrollments and educates consumers about self-direction, acting as an advocate to promote informed choices.

Responsibilities include facilitating enrollments with the person served and their support circle, ensuring document completeness, and