Enrollment & Outreach Advocate - Self-Direction Services

GT Independence, LLC; Shreveport (LA); Hybrid; USD 36,000 - 54,000; Full time

Job summary

GT Independence is seeking an Enrollment Specialist to guide consumers through the self-direction enrollment process, in person or virtually, ensuring accurate documentation and a smooth experience.

You will conduct enrollments with the person served and their circle of support, maintain HIPAA compliance, and collaborate with community partners to expand access to financial management services that empower individuals to live independently.

Qualifications

• 1 year of experience in a related field.
• Associate degree or Bachelor’s Degree in Business, or Human Services/Social Work, or Marketing/Communication is preferred.
• Will consider candidates with experience relevant to the position.
• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and terminology.

Responsibilities

• Conducts the enrollment process with the person served and their circle of support (i.e., families, guardians) in a timely manner.
• Ensures enrollment documents are complete and accurate.
• Recommends improvements to internal process/systems to prevent future issues and to enhance service experience.
• Maintains confidentiality and HIPAA compliance.
• Performs external outreach to community partners, referral sources, and stakeholders to support enrollment growth and enhance service accessibility.

Skills

Customer service

Communication

Administrative procedures

Word processing

Education

Associate degree or Bachelor’s Degree in Business

Tools

Word processing

Records management

Job description

GT Independence is seeking an Enrollment Specialist to guide consumers through the self-direction enrollment process, in person or virtually, ensuring accurate documentation and a smooth experience.

You will conduct enrollments with the person served and their circle of support, maintain HIPAA compliance, and collaborate with community partners to expand access to financial management services that empower individuals to live independently.