Enrollment Ops Lead: RevOps for Caregiver Programs (NYC)

Givers; New York (NY); Hybrid; USD 135,000 - 165,000; Full time

Benefits offered by this job

Equity

Hybrid work (4 days in office)

In-office culture in NYC

Job summary

Givers in New York, NY seeks an Enrollment Operations Lead to own the enrollment funnel from qualified lead to enrollment, managing the CRM, analytics, workflows, and partner handoffs.

This RevOps-style role builds scalable processes, optimizes conversion across the funnel, and leads a team focused on an empathetic caregiver experience.

The position reports to the CEO and requires in-office presence in NYC four days per week.

Qualifications

• 6+ years in sales leadership or RevOps roles overseeing enrollment.
• Strong SQL, reporting, analytics, and dashboard skills.
• Experience owning workflows, data structures, reporting, automation, and process design.
• Healthcare enrollment or high-touch services experience a plus.

Responsibilities

• Own end-to-end enrollment funnel, SLAs, and handoffs.
• Lead RevOps-style enrollment operations across people, process, data, systems.
• Plan sprints to design frameworks that optimize enrollment.
• Manage the enrollment organization, training, analytics, and culture.
• Build dashboards and monitor metrics at all levels.
• Maintain CRM and related systems, data hygiene and reporting.
• Identify bottlenecks and run experiments to improve conversion.
• Develop and maintain partnerships with agencies and partners.
• Document policies and optimize processes across markets.
• Collaborate with Marketing, Product, and Service teams.
• Champion empathy and caregiver-centric experience.

Skills

SQL

Analytics

Dashboards

Automation

CRM systems

Conversion optimization

People leadership

Process design

Tools

Salesforce

HubSpot

Job description

Givers in New York, NY seeks an Enrollment Operations Lead to own the enrollment funnel from qualified lead to enrollment, managing the CRM, analytics, workflows, and partner handoffs.

This RevOps-style role builds scalable processes, optimizes conversion across the funnel, and leads a team focused on an empathetic caregiver experience.

The position reports to the CEO and requires in-office presence in NYC four days per week.