Enrollment Operations Specialist

Centenary University, A New Jersey Nonprofit Corporation; Hackettstown (NJ); Presencial; USD 45.000 - 60.000; Jornada completa

Descripción de la vacante

Centenary University in Hackettstown, NJ, seeks an Enrollment Administrator to lead daily enrollment operations and serve as the primary contact for prospective students and families. You will coordinate campus visits, manage inquiries, and support admissions and financial aid communications to drive enrollment growth.

The role requires strong customer service skills, organizational prowess, and experience with enrollment systems.

Formación

• Associate degree or equivalent combination of education and relevant experience.
• Two or more years of experience in administrative support, customer service, event coordination, admissions, enrollment, financial aid, or a related field.
• Strong written, verbal, interpersonal, and customer service skills.
• Excellent organizational skills, attention to detail, follow-through, and ability to manage competing priorities.
• Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, and Teams.
• Ability to learn and effectively utilize Recruit, Colleague, CRM platforms, and student information systems.
• Ability to maintain confidential information and comply with FERPA and related regulations.
• Demonstrated commitment to providing exceptional service to students and families.

Responsabilidades

• Campus Tours and Enrollment Events: coordinate tours, open houses, and recruitment events; collect feedback for improvement.
• Visitor Welcome and Hospitality: create a welcoming environment and assist visitors.
• Inquiry Management: monitor inquiries via email, phone, text, and voicemail; assist with admissions and financial aid processes.
• Application Processing: monitor applications and documents, prepare files, send enrollment communications.
• Enrollment Progression: track admitted and deposited students; coordinate follow-ups and housing/advising.
• Student Ambassador Coordination: schedule and train tour guides; support office operations.
• Enrollment Systems and Reporting: maintain data in Recruit and Colleague; prepare reports and campaigns.
• Budget and Administrative Support: handle POs, invoices, and budget monitoring.
• Collaboration and Compliance: work with multiple offices; ensure FERPA compliance and process improvements.

Conocimientos

Customer service

Administrative support

Event coordination

Attention to detail

Microsoft Office

FERPA knowledge

Educación

Associate degree

Equivalent education/experience

Herramientas

Recruit

Colleague

CRM platforms

Slate

Salesforce

Descripción del empleo

Centenary University in Hackettstown, NJ, seeks an Enrollment Administrator to lead daily enrollment operations and serve as the primary contact for prospective students and families. You will coordinate campus visits, manage inquiries, and support admissions and financial aid communications to drive enrollment growth.

The role requires strong customer service skills, organizational prowess, and experience with enrollment systems.