Enrollment Medical Assistant — Palliative Care Outreach

Vynca Inc.; Phoenix (AZ); Vor Ort; USD 42.000 - 62.000; Vollzeit

Zusammenfassung

Vynca Inc. in Phoenix, AZ is seeking an Enrollment Medical Assistant to be the compassionate first contact for enrolling patients into the palliative care program. You will perform targeted outreach, screenings, and scheduling with clinical support from a nurse practitioner.

You will collaborate with health plans and care teams, using motivational interviewing to educate families and coordinate next steps while upholding HIPAA standards and strong communication.

Qualifikationen

• Current CMA or CCMA certificate issued by a recognized credentialing body.
• 2 years of healthcare experience required; 8 months of previous clinical experience preferred.
• 1 year of telephonic or call center customer service experience; call center experience highly preferred.
• Experience working in a medical practice or healthcare setting, including familiarity with EHR platforms for documenting patient interactions and scheduling appointments.
• Experience and training in motivational interviewing and patient education. Comfortable discussing serious illness, chronic disease, and end-of-life topics.
• Strong organizational skills with the ability to work independently and manage a high-volume outreach workload.
• Proficiency with Microsoft and Google applications; reliable internet connection.

Aufgaben

• Conduct targeted telephonic outreach to patients and families with compassionate, patient‑centered communication.
• Confirm service area eligibility and complete structured screenings to determine program eligibility.
• Educate patients about palliative care and VyncaCare's services in accessible language.
• Schedule eligible patients for initial visits with a nurse practitioner and coordinate handoffs.
• Serve as a liaison between patients and the care team, directing calls and responding to questions.
• Maintain confidentiality and accuracy per HIPAA and company standards.
• Coordinate enrollment efforts across regions to drive census growth.
• Identify outreach trends and provide feedback to improve program reach.

Kenntnisse

Communication skills

Interpersonal skills

Organizational skills

Customer service experience

Motivational interviewing

Ausbildung

CMA or CCMA certificate

Jobbeschreibung

Vynca Inc. in Phoenix, AZ is seeking an Enrollment Medical Assistant to be the compassionate first contact for enrolling patients into the palliative care program. You will perform targeted outreach, screenings, and scheduling with clinical support from a nurse practitioner.

You will collaborate with health plans and care teams, using motivational interviewing to educate families and coordinate next steps while upholding HIPAA standards and strong communication.