Enrollment & Market Growth Leader

GT Independence, LLC; Delaware; Remote; USD 70,000 - 85,000; Full time

Job summary

GT Independence is seeking an Enrollment Manager for market growth and community engagement in Delaware and designated New Jersey areas. The role leads enrollment operations, supervises Support Brokers and Self-Direction specialists, and builds relationships with managed care organizations and community partners.

The position balances remote leadership with in-person community presence, requiring 25–50% travel and strong expertise in enrollment processes, compliance, and stakeholder management.

Qualifications

• High school diploma or GED required; bachelor’s degree preferred.
• 3+ years of related healthcare, human services, Medicaid, enrollment, outreach, or business development experience.
• 2-4 years supervising or coordinating work of employees.
• Experience developing external relationships and growth within healthcare or human services.
• Willingness to travel 25-50% in Delaware and New Jersey.
• Proficiency with Microsoft Office (Excel, Outlook, Teams, PowerPoint).
• Familiarity with CRM, referral-tracking, e-signature, or enrollment-management platforms.

Responsibilities

• Provide daily direction and coaching to enrollment staff.
• Set expectations for responsiveness, documentation quality, and participant service.
• Lead team meetings, training, workload planning, and case reviews; remove barriers.
• Coach and develop team members, including remote or field staff.
• Coordinate coverage to ensure reliable service across the market.
• Oversee enrollment lifecycle from referral to activation.
• Ensure enrollment meetings are conducted virtually or in person as required.
• Review enrollment documents and background materials.
• Monitor enrollment status, aging, cycle times, and escalations; manage handoffs.
• Identify workflow bottlenecks and implement improvements for a smoother onboarding.
• Develop community engagement strategy to raise GT Independence awareness.
• Generate leads and referrals through relationships with managed care orgs, agencies, case managers.
• Represent GT Independence at conferences and community events.
• Explain services clearly to participants, caregivers, families, and partners.
• Maintain follow-ups with partners and secure a robust referral pipeline.
• Collaborate with BD, Operations, Marketing on growth opportunities.
• Ensure compliance with Medicaid, HCBS, FMS and program rules.
• Maintain enrollment records and reporting.
• Support use of GT Enroll, DocuSign, and Office tools.
• Conduct privacy and document-control trainings.
• Handle escalations and communicate next steps.

Skills

Team leadership

Enrollment operations

Community engagement

Relationship development

Travel readiness

Education

High school diploma or GED

Bachelor’s degree preferred

Tools

Microsoft Office

CRM platforms

DocuSign

Job description

GT Independence is seeking an Enrollment Manager for market growth and community engagement in Delaware and designated New Jersey areas. The role leads enrollment operations, supervises Support Brokers and Self-Direction specialists, and builds relationships with managed care organizations and community partners.

The position balances remote leadership with in-person community presence, requiring 25–50% travel and strong expertise in enrollment processes, compliance, and stakeholder management.