Enrollment Manager

GT Independence; Delaware; Remote; USD 70.000 - 85.000; Vollzeit

Zusammenfassung

GT Independence is seeking an Enrollment Manager for market growth and community engagement in Delaware and designated New Jersey areas. The role leads enrollment operations, supervises Support Brokers and Self-Direction specialists, and builds relationships with managed care organizations and community partners.

The position balances remote leadership with in-person community presence, requiring 25–50% travel and strong expertise in enrollment processes, compliance, and stakeholder management.

Qualifikationen

• High school diploma or GED required; bachelor’s degree preferred.
• 3+ years of related healthcare, human services, Medicaid, enrollment, outreach, or business development experience.
• 2-4 years supervising or coordinating work of employees.
• Experience developing external relationships and growth within healthcare or human services.
• Willingness to travel 25-50% in Delaware and New Jersey.
• Proficiency with Microsoft Office (Excel, Outlook, Teams, PowerPoint).
• Familiarity with CRM, referral-tracking, e-signature, or enrollment-management platforms.

Aufgaben

• Provide daily direction and coaching to enrollment staff.
• Set expectations for responsiveness, documentation quality, and participant service.
• Lead team meetings, training, workload planning, and case reviews; remove barriers.
• Coach and develop team members, including remote or field staff.
• Coordinate coverage to ensure reliable service across the market.
• Oversee enrollment lifecycle from referral to activation.
• Ensure enrollment meetings are conducted virtually or in person as required.
• Review enrollment documents and background materials.
• Monitor enrollment status, aging, cycle times, and escalations; manage handoffs.
• Identify workflow bottlenecks and implement improvements for a smoother onboarding.
• Develop community engagement strategy to raise GT Independence awareness.
• Generate leads and referrals through relationships with managed care orgs, agencies, case managers.
• Represent GT Independence at conferences and community events.
• Explain services clearly to participants, caregivers, families, and partners.
• Maintain follow-ups with partners and secure a robust referral pipeline.
• Collaborate with BD, Operations, Marketing on growth opportunities.
• Ensure compliance with Medicaid, HCBS, FMS and program rules.
• Maintain enrollment records and reporting.
• Support use of GT Enroll, DocuSign, and Office tools.
• Conduct privacy and document-control trainings.
• Handle escalations and communicate next steps.

Kenntnisse

Team leadership

Enrollment operations

Community engagement

Relationship development

Travel readiness

Ausbildung

High school diploma or GED

Bachelor’s degree preferred

Tools

Microsoft Office

CRM platforms

DocuSign

Jobbeschreibung

• Pay or shift range: $70,000 USD to $85,000 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

Enrollment Manager - Market Growth & Community Engagement

Delaware / New Jersey | Full-Time

This is a market-facing leadership role combining enrollment operations, team supervision, healthcare business development, and community relationship building.

About GT Independence

GT Independence is a national leader in Financial Management Services (FMS) supporting individuals in Home and Community-Based Services (HCBS) programs. Our mission is to help people live a life of their choosing, regardless of age or ability. We are committed to an inclusive, purpose-driven culture where employees can contribute, grow, and serve their communities.

Position Summary

The Enrollment Manager leads enrollment operations and market growth activities across Delaware and designated New Jersey service areas. This leader manages Support Brokers and Self-Direction Support Specialists who guide participants and caregivers through referral intake, enrollment meetings, documentation, onboarding, and activation.

The role also serves as a visible representative of GT Independence in the community. The Enrollment Manager develops relationships with managed care organizations, state and community agencies, case managers, senior centers, adult day programs, disability-service organizations, and other referral partners to increase awareness of self-direction services and generate qualified referrals.

Success requires a practical combination of people leadership, healthcare or human-services experience, enrollment execution, relationship development, and the ability to build GT Independence's presence in an emerging and competitive market.

Key Responsibilities

Team Leadership & Accountability

• Provide daily direction, coaching, and performance support to Support Brokers and Self-Direction Support Specialists.
• Establish clear expectations for responsiveness, documentation quality, participant service, productivity, and follow-through.
• Lead team meetings, training, workload planning, and case reviews; identify barriers and ensure timely resolution.
• Develop team members through feedback, coaching, and consistent accountability, including employees who work remotely or in the field.
• Coordinate coverage and resources so participants and referral partners receive reliable service across the market.

Enrollment Operations

• Oversee the enrollment lifecycle from referral receipt through participant and caregiver activation.
• Ensure Support Brokers make timely participant contact, explain GT Independence services, schedule enrollment meetings, and guide applicants through required forms and documentation.
• Ensure enrollment meetings are completed virtually or in person based on program and market requirements, including meetings in participant homes or appropriate community locations.
• Oversee review and processing of required enrollment documents, including identity and employment eligibility records, guardianship documentation, and background-check materials, as applicable.
• Monitor enrollment status, aging, cycle times, incomplete documentation, escalations, and handoffs to internal processing teams.
• Identify workflow breakdowns and implement practical improvements that reduce delays and create a participant-centered onboarding experience.

Healthcare Business Development & Market Growth

• Develop and execute a community engagement strategy to increase awareness of GT Independence and self-direction services in Delaware and nearby New Jersey communities.
• Generate qualified leads and referrals by building relationships with managed care organizations, state and community agencies, case managers, support coordinators, senior centers, adult day programs, disability-service providers, advocacy groups, and other community stakeholders.
• Represent GT Independence at conferences, community events, stakeholder meetings, presentations, and outreach activities.
• Explain GT Independence's services clearly to potential participants, caregivers, families, and referral partners and help them understand available self-direction options.
• Maintain consistent follow-up with referral partners and provide accurate updates that build trust and strengthen the referral pipeline.
• Partner with Business Development, Operations, Marketing, and program leadership on growth opportunities and market-specific outreach.

Compliance, Quality & Systems

• Ensure enrollment activities follow applicable Medicaid, HCBS, FMS, state-program, and organizational requirements.
• Maintain accurate, timely, and complete enrollment records and reporting.
• Support effective use of enrollment and documentation tools, including GT Enroll, DocuSign, Microsoft Office, and related systems.
• Conduct quality reviews and reinforce standard processes, privacy expectations, and document-control requirements.
• Troubleshoot participant, caregiver, referral-source, and internal escalations and communicate clear next steps.

Required Qualifications

• High school diploma or GED required; bachelor's degree in business, healthcare administration, human services, social work, marketing, communications, or a related field preferred.
• 3+ years of related experience in healthcare, human services, Medicaid programs, enrollment, community outreach, provider relations, business development, or comparable operations.
• 2-4 years of experience supervising, formally leading, or directly coordinating the work of employees; team-lead experience with demonstrated coaching and accountability may qualify.
• Demonstrated experience developing external relationships, conducting community outreach, generating referrals, or supporting growth within healthcare or human services.
• Experience managing complex workflows, deadlines, documentation, and stakeholder communication.
• Ability to travel 25-50% throughout Delaware and New Jersey for enrollment meetings, outreach, and community events.
• Proficiency with Microsoft Office, including Excel, Outlook, Teams, and PowerPoint.
• Existing knowledge of Delaware healthcare, human-services, or community-service networks.
• Familiarity with CRM, referral-tracking, e-signature, or enrollment-management platforms.
• Home office-based role serving Delaware and designated New Jersey communities.
• Travel of 25-50% is required for community events, stakeholder meetings, enrollment support, and market-building activities throughout Delaware and designated Southern New Jersey communities.
• The role balances remote leadership and administrative work with consistent in-person community presence.

Equal Opportunity Employer
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