Enrollment Management Specialist

CT State Community College; New Haven, Northern (CT, KY); Hybrid; USD 60,000 - 80,000; Full time

Job summary

CT State Community College seeks an Enrollment Management Specialist to help deliver high-quality enrollment plans and onboarding support that meets diverse student needs and complies with FERPA and all policies.

Under the Campus Supervisor of Enrollment Services, this role supports enrollment, registration, and retention operations on campus, providing front-line client service and coordinating communications for prospective and current students.

Qualifications

• Assists in delivering enrollment services to all credit students.
• Provides high quality customer service to students, staff, and the public.
• Supports communications via phone and email related to admissions and enrollment.

Responsibilities

• Deliver a comprehensive, one-stop enrollment services experience across campus.
• Assist with enrollment, registration, and retention operations.
• Ensure compliance with FERPA and applicable policies and laws.

Job description

About CT State

Connecticut State Community College (CT State)was launched on July 1, 2023, through the consolidation of Connecticut’s 12 community colleges. With campuses and satellite locations statewide, CT State serves all 169 towns and neighboring states. As the largest community college in New England, CT State is committed to providing high-quality, affordable, and accessible education that supports students’ academic, career, and personal success.

For more information about CT State Community College and the campus please visit Home - CT State

Position Details(2 Positions)

Posted:September 21, 2026
Level:Community College Professional 14, 12-month, tenure track position
Employment Type:Standard
Hours: Full-time, 35 hours per week
Anticipated Start Date:November 2026
Work Location:CT State Gateway (20 Church Street, New Haven, CT 06510)
Work Modality:On-site;Position is not remote
Closing Date:Applications must be submitted by 5:00pm (EST) on Wednesday, October 21, 2026.

Position Summary

The Enrollment Management Specialist plays a critical role in ensuring the delivery of high-quality collaborative enrollment plans and seamless onboarding support that meets the diverse needs of all students and maintains compliance with FERPA and all applicable policies and laws.

Essential Duties and Responsibilities

Under the direction of theCampus Supervisor of Enrollment Services, the Enrollment Management Specialist is responsible for assisting in the delivery of a comprehensive, one-stop enrollment services experience to all credit students on their campus of the Connecticut State Community College. This position is accountable for contributing to the enrollment, registration, and retention operations of the College througheffective performance in these essential duties:
Key responsibilities include:

• Assists the Campus Supervisor in delivering a comprehensive, one-stop enrollment services experience to all credit students within their campus of CT State Community College.
• Provide high quality customer service to prospective, new, and current students, as well as all staff, faculty, and the public.
• Provides front line support, answers phone calls and emails to assist students in areas such as the admissions application, applying to the college, residency status, the enrollment process, cost of attendance, etc.
• Oversight of all inbound and outbound communication through the general registration email account, including responding to all incoming emails and outbound email communications to students including