Enrollment Management Specialist

Socket.dev; New Haven (CT); On-site; USD 48,000 - 65,000; Full time

Job summary

CT State Community College is seeking an Enrollment Management Specialist to ensure a high-quality, one-stop enrollment experience for credit students at the New Haven campus.

Under the guidance of the Campus Supervisor of Enrollment Services, you will support enrollment, registration, and retention operations, advising students and families, and coordinating communications and events while maintaining FERPA compliance.

Qualifications

• Bachelor's degree and up to three years of related experience or equivalent.
• Understanding of a comprehensive community college and enrollment practices.
• Ability to use enrollment management, CMS, and project management tools.

Responsibilities

• Assist in delivering a comprehensive enrollment services experience for credit students.
• Provide high-quality customer service to students, staff, and the public.
• Process admissions applications and related enrollment documents with attention to FERPA and accuracy.
• Coordinate communications and events related to enrollment activities.
• Collaborate with Academic Advising, Financial Aid, and other support services.

Skills

Strong communication skills

Team collaboration

Diversity and inclusion

Education

Bachelor's degree in education, counseling, student development, social work, enrollment management or related field

Tools

Banner or similar SIS

Content management software

Project management software

Microsoft Office Suite

Job description

About CT State

Connecticut State Community College (CT State)was launched on July 1, 2023, through the consolidation of Connecticut’s 12 community colleges. With campuses and satellite locations statewide, CT State serves all 169 towns and neighboring states. As the largest community college in New England, CT State is committed to providing high-quality, affordable, and accessible education that supports students’ academic, career, and personal success.

For more information about CT State Community College and the campus please visit Home - CT State

Position Details(2 Positions)

Posted:September 21, 2026
Level:Community College Professional 14, 12-month, tenure track position
Employment Type:Standard
Hours: Full-time, 35 hours per week
Anticipated Start Date:November 2026
Work Location:CT State Gateway (20 Church Street, New Haven, CT 06510)
Work Modality: On-site;Position is not remote
Closing Date:Applications must be submitted by 5:00pm (EST) on Wednesday, October 21, 2026.

Position Summary

The Enrollment Management Specialist plays a critical role in ensuring the delivery of high-quality collaborative enrollment plans and seamless onboarding support that meets the diverse needs of all students and maintains compliance with FERPA and all applicable policies and laws.

Essential Duties and Responsibilities

Under the direction of theCampus Supervisor of Enrollment Services, the Enrollment Management Specialist is responsible for assisting in the delivery of a comprehensive, one-stop enrollment services experience to all credit students on their campus of the Connecticut State Community College. This position is accountable for contributing to the enrollment, registration, and retention operations of the College through effective performance in these essential duties:

Key responsibilities include:

• Assists the Campus Supervisor in delivering a comprehensive, one-stop enrollment services experience to all credit students within their campus of CT State Community College.
• Provide high quality customer service to prospective, new, and current students, as well as all staff, faculty, and the public.
• Provides front line support, answers phone calls and emails to assist students in areas such as the admissions application, applying to the college, residency status, the enrollment process, cost of attendance, etc.
• Oversight of all inbound and outbound communication through the general registration email account, including responding to all incoming emails and outbound email communications to students including promotion of upcoming events, enrollment information, school policies, dates and deadlines, or other college announcements.
• Reviews and processes applications for admission including screening documents such as transcripts, immigration and veterans’ papers and financial aid requests to evaluate them for completeness, students’ special needs and appropriateness for College programs.
• Advises prospective students and their families to identify academic and career areas of interest and discusses how those interests fit into a degree program, and assists them with the application process, applying for financial aid, and understanding the placement, advising, and registration process.
• Processes in-person registrations and completes other registration functions such as processing add/drops, withdrawals, change of major, researching and resolving registration and billing problems, document scanning of student records, etc.
• Interprets and communicates general college admissions and registration policies and procedures for the college community.
• Performing a broad range of administrative support duties to facilitate the admissions process including such tasks as composing and preparing correspondence to arrange candidate interviews and to provide general admissions information.
• Recommends and directs students to appropriate campus resources including Academic Advising, Career Counseling, Disability Services, Financial Aid, Veterans Affairs, and other student support services as appropriate.
• Participates in enrollment events such as Enroll in a Day, Super Saturday, etc.
• Participates in on-going training and cross-training opportunities on campus to ensure timely, thorough, and accurate processes.
• Collaborates with appropriate faculty and staff as needed to support the enrollment of each student.
• Maintains a commitment to CSCC overarching goals including initiatives encouraging equity and diversity.
• Represents CT State Community College interests at professional organizations at the state level.
• May involve occasional evening or weekend work, within contractual limitations.

Additional responsibilities include:

• Attendance and participation at convocation and commencement ceremonies
• Service on assigned committees and task forces
• Attendance and participation at committee, staff, informational and professional meetings which may occur during evenings and weekends.

This posting outlines qualifications, experience, and skills but is not limited to the full specifications in the official job description.

Minimum Qualifications

Bachelor’s degree in education, counseling, student development, social work, enrollment management or anappropriately related field together with up to three (3) years of related experience; or a combination of education, training and experience which would lead to the competencies required for successful performance of the position’s essential duties.

Required Knowledge, Skills, and Abilities:

• Demonstrated understanding of a comprehensive community college.
• Demonstrated fundamental knowledge of student records and enrollment practices and methods accepted by the higher education field.
• Demonstrated skill in operating computerized and manual systems for collecting, preserving, and reporting student information.
• Demonstrated ability to work in groups, which emphasize collaboration, consensus building, conflict resolution, and problem solving.
• Experience in using enrollment management, content management, and project management software.
• Ability to work effectively with individuals from diverse academic, socioeconomic, cultural, and ethnic backgrounds, including individuals with disabilities
• Excellent interpersonal, oral, and written communication skills
• Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook, Teams)

Preferred Qualifications

• Experience using a Student Information System (e.g., Banner, or similar)
• Experience in a higher education environment

Salary and Benefits

• Salary $56,881 approximate annual

CT State offers a comprehensive benefits package, including:

• Generous leave policies
• Multiple retirement plan options
• Comprehensive health insurance choices
• Supplemental benefits for retirement and family protection
• Tuition reimbursement (if applicable)

For more information, visit: CSCU - Human Resources - Future Employees

Background Screening

Employment offers are contingent upon:

• Proof of eligibility to work under the Immigration Reform and Control Act (IRCA)
• Successful completion of a background check, including granting permission to contact current and previous employers for verification, reference checks, criminal history, and, when applicable, credit or driving history checks

CT State is committed to maintaining a safe campus community.

Equity Statement

Connecticut State Community College commits to bold and disruptive change by actively identifying, naming, and dismantling structural racism, systemic poverty, and other barriers; establishing equitable and anti-racist policies and practices; and empowering students, faculty, staff, and administrators to advance racial, social, and economic justice. Our core collective responsibility is to continuously assess practices and policies and transform the world we live in by eliminating inequities.

Continuing Notice of Nondiscrimination

CT State Community College does not discriminate on the basis of age, ancestry, color, national origin, gender identity or expression, genetic information, learning disability, marital status, intellectual disability, physical disability (including but not limited to blindness), present or past history of mental disability, race, religious creed, sex (including pregnancy and sexual harassment), sexual orientation, retaliation for previously opposed discrimination or coercion, veteran status, victims of domestic violence, sexual assault, and/or traffickingor any other federal or state protected class in its employment, programs, and activities, unless theprovisionsofSection46a-80(b) or46a-81(b)of theConnecticutGeneral Statutes arecontrollingor there are bonafide occupational qualifications excluding personsin one oftheabove protectedgroups.

For information regarding the nondiscrimination, disability, and Title IX policies/procedures, contact Nicholas D'Agostino, Director of Equity and Civil Rights, CT State Community College, 185 Main Street, New Britain, CT 06051, 860-612-7075 or [e-mail].

CSCC IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER.