Enrollment Guide: Student Services Advisor

North Central Texas College; Gainesville (TX); On-site; USD 33,000 - 40,000; Full time

Job summary

North Central Texas College seeks an Enrollment Guide to assist students, parents, and staff across Admissions, Financial Aid, Registration, and Student Affairs. You will respond via email, text, chat, phone, and in person to provide holistic guidance through the enrollment process.

You will help identify needs, coordinate with departments, and update student records while contributing to workshops, FAFSA events, and information sessions for campus communities.

Qualifications

• Associate’s degree or two-year technical certificate is required.
• Proficiency with Microsoft Office applications.
• Ability to multitask and meet deadlines.
• Professional demeanor and neat appearance.
• Ability to work independently and in a team.
• Ability to work under heavy workloads and short time lines.
• Knowledge of college policies, procedures, safety, and regulations.

Responsibilities

• Communicate with current and prospective students as front-line staff to assist with decisions and educational needs.
• Coordinate with other departments to answer questions about Financial Aid, Registration, CTE Programs, Majors/Pathways, scholarships, and payment options.
• Access and update student files including contact information, status, major changes, and current application status.
• Outreach to Promise Program Counselors and students by hosting workshops and information sessions.
• Receive and process documents and apply them to the correct accounts.
• Build relationships with schools and school districts.
• Determine residency for tuition status on a case-by-case basis.
• Review SAT, ACT, previous coursework, TSI, and other docs to determine TSI status or exemptions.
• Explain FAFSA steps and aid options to students.
• Maintain and update student files across departments.
• Other duties as assigned.

Skills

MS Office

Multitask

Professionalism

Teamwork

Independent work

Under pressure

Policies knowledge

Education

Associate’s degree or two-year technical certificate

Tools

Jenzabar EX

Canvas

Job description

North Central Texas College seeks an Enrollment Guide to assist students, parents, and staff across Admissions, Financial Aid, Registration, and Student Affairs. You will respond via email, text, chat, phone, and in person to provide holistic guidance through the enrollment process.

You will help identify needs, coordinate with departments, and update student records while contributing to workshops, FAFSA events, and information sessions for campus communities.