Enrollment & Family Support Eligibility Case Manager

New York City Department of Education; New York (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

The New York City Department of Education seeks an Eligibility Case Manager to support families seeking childcare eligibility and enrollment in NYCPS and related programs. You will process applications, assist families with admissions, and coordinate with various departments to ensure accurate, timely guidance.

Ideal candidates have a bachelor’s degree or equivalent with community work experience, bilingual abilities, and strong customer service skills to navigate a fast-paced, regulatory

Qualifications

• Minimum: Bachelor’s degree and 2 years of community work, or 6 years with high school, or equivalent with 1 year of experience.
• Plus: two additional years of relevant work experience.
• Preferred: ACS/ NYCPS experience; knowledge of CCBG regulations and Chancellor’s Regulations; bilingual in additional languages.

Responsibilities

• Processes cases and certifies eligibility for childcare subsidies.
• Manages eligibility applications and recertifications for center-based and FCC programs.
• Gathers information and assists families with applications, admissions, enrollment, and transfer matters.
• Ensures accuracy and compliance with state/local regulations.
• Inputs data in ATS, SEMS, STARS, Service Cloud and myschools to support applications.

Skills

Bilingual proficiency Spanish/Chinese

Excellent communication

Strong interpersonal skills

Education

Bachelor’s degree or equivalent

High school diploma + 6 years experience

Tools

ACCIS

SEMS

STARS

Service Cloud

myschools

Job description

The New York City Department of Education seeks an Eligibility Case Manager to support families seeking childcare eligibility and enrollment in NYCPS and related programs. You will process applications, assist families with admissions, and coordinate with various departments to ensure accurate, timely guidance.

Ideal candidates have a bachelor’s degree or equivalent with community work experience, bilingual abilities, and strong customer service skills to navigate a fast-paced, regulatory