Eligibility Case Manager, DECE

New York City Department of Education; New York (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

The New York City Department of Education seeks an Eligibility Case Manager to support families seeking childcare eligibility and enrollment in NYCPS and related programs. You will process applications, assist families with admissions, and coordinate with various departments to ensure accurate, timely guidance.

Ideal candidates have a bachelor’s degree or equivalent with community work experience, bilingual abilities, and strong customer service skills to navigate a fast-paced, regulatory

Qualifications

• Minimum: Bachelor’s degree and 2 years of community work, or 6 years with high school, or equivalent with 1 year of experience.
• Plus: two additional years of relevant work experience.
• Preferred: ACS/ NYCPS experience; knowledge of CCBG regulations and Chancellor’s Regulations; bilingual in additional languages.

Responsibilities

• Processes cases and certifies eligibility for childcare subsidies.
• Manages eligibility applications and recertifications for center-based and FCC programs.
• Gathers information and assists families with applications, admissions, enrollment, and transfer matters.
• Ensures accuracy and compliance with state/local regulations.
• Inputs data in ATS, SEMS, STARS, Service Cloud and myschools to support applications.

Skills

Bilingual proficiency Spanish/Chinese

Excellent communication

Strong interpersonal skills

Education

Bachelor’s degree or equivalent

High school diploma + 6 years experience

Tools

ACCIS

SEMS

STARS

Service Cloud

myschools

Job description

Position Summary

The Division of Early Childhood Education (DECE) supports the operational and programmatic functions of early childhood education programs for NYC children in elementary schools, Pre-K Centers, and New York City Public Schools (NYCPS) contracted settings included in Community Based Organizations (CBO) and through Family Child Care (FCC) programs. DECE provides families with access to high-quality early childhood options, for children birth to five, in rich diverse settings, supporting children’s growth and development. Working together with families and programs, DECE ensures that children are engaged, nurtured and supported.

Eligibility Case Manager

The Eligibility Case Manager is an integral member of the Family Welcome Center (FWC) team, providing support to families seeking assistance with childcare eligibility and/or enrollment and admissions-related matters, and handling complex situations in a manner that best assists families. In this role, the Eligibility Case Manager works closely with the Team Leader to process applications to determine childcare eligibility as based on federal and state standards. As a member of the FWC team, the Eligibility Case Manager processes applications and supports the planning, outreach and implementation of events to support early childhood education admission processes and effectuates enrollment in alignment with these processes. Performs related work.

Reports to

Eligibility Team Leader

Direct Reports

N/A

Key Relationships

Executive Director of Child Care Certification, Director of Quality Assurance & Policy, Deputy Director of Eligibility, Project Manager(s), Team Leader(s), teams across Division of Early Childhood Education, New York State Office of Children and Family Services (OCFS), New York City Administration for Children's Services (ACS), New York City Human Resource Administration (HRA), families, early childhood education centers, school‑based staff, school communities, and community‑based organizations.

Responsibilities

• Processes cases and certify eligibility for families seeking/receiving childcare subsidies.
• Processes eligibility applications for new applicants and recertify continuing services in center‑based community‑based organizations and family childcare programs.
• Meets with families who visit the enrollment office and serves as a resource to families and students regarding childcare applications, admissions, enrollment and transfer matters, providing accurate information and timely responses to inquiries and excellent customer service and support.
• Ensures accuracy and compliance with state/local regulations.
• Researches case file information in ACCIS, scan and index documents using the HRA One Viewer and maintain files in the Control Log.
• Facilitates the enrollment of students into and from early childhood education programs, including transfers; gathers information and assists families with the completion of appropriate applications, forms and supporting documents.
• Collaborates with the Borough Enrollment Director in implementing outreach efforts designed to inform families about admissions, enrollment, related events and projects; prepares and delivers presentations and information sessions to staff, community‑based organizations, community groups and youth services organizations.
• Serves as a community outreach liaison to childcare center leadership, principals, school‑based personnel, community‑based organizations and local community leaders regarding student enrollment issues and concerns.
• Assists and participates in student enrollment events, workshops, and information sessions.
• Works with the communications team to design, develop, and distribute materials and information needed for community outreach efforts.
• Monitors enrollment trends; develops ideas for future events and makes procedure recommendations to the Borough Enrollment Director.
• Inputs data in ATS, Student Enrollment Management System (SEMS), STARS, Service Cloud and myschools to support application processes.
• Works closely with the director and other supervisors to make recommendations for process improvements to better serve the needs of students and families.
• Works in accordance and is familiar with Chancellor’s Regulations A101 while using the highest ethical standards.

Qualification Requirements

Minimum

• A baccalaureate degree from an accredited college and two (2) years of experience in community work or community centered activities in an area related to the duties described above; or
• High school graduation or equivalent and six (6) years of experience in community work or community centered activities in an area related to the duties as described above; or
• Education and/or experience which is equivalent to “1” or “2” above. However, all candidates must have at least one (1) year of experience as described in “1” above.

Plus

In addition to meeting the minimum requirements, individuals must have two additional years of relevant work experience.

Preferred

• Experience working in the Administration for Children’s Services.
• Experience working in the NYCPS and/or educational setting.
• Knowledge of ACS’s rules and regulations related to CCBG childcare.
• Knowledge of the NYCPS system and Chancellor’s Regulations.
• Familiarity with the Department’s student portals.
• Exemplary ability to work and provide service in a fast‑paced, time‑sensitive work environment.
• Commitment to excellent customer service.Excellent spoken and written communication skills.
• Strong interpersonal and organizational skills.
• Bilingual proficiency in Spanish or Chinese (Cantonese or Mandarin), or one of the following languages: Arabic, Bengali, French, Haitian Creole, Korean, Russian, or Urdu.
• History of excellent attendance and punctuality.

(Internal candidates who are selected for this position and who currently hold comparable or less senior positions within the DOE will not earn less than their current salary.)

Please include a resume and cover letter with your application.

NOTE: The filling of all positions is subject to budget availability and/or grant funding.

*NewYorkCityResidencyis NOT Required *

We encourage all applicants from theNewYorkCitytri‑state area to apply.

AN EQUAL OPPORTUNITY EMPLOYER

DOE Non-Discrimination Policy

The Department of Education of the City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment upon any legally protected status or protected characteristic, including but not limited to an individual's actual or perceived sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or pregnancy. For more information, please refer to the DOE Non-Discrimination Policy .

REQUESTING AN ACCOMMODATION – APPLICANTS

Any prospective employee (applicant) who is a qualified individual with a disability may request a reasonable accommodation to assist in the application process. If an applicant for employment believes that they have a qualifying disability and are in need of a reasonable accommodation in order to participate in the application process on an equal basis as applicants who do not have a disability, they should request an accommodation with their interview team or contact ODA by emailing [e-mail]. The determination of the accommodation request will be communicated to the applicant in writing.

https://infohub.nyced.org/docs/default-source/doe-employees-only/personnel-memorandum-6-2024-2025---accommodations.pdf

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at https://studentaid.gov/pslf/ .