Enrollment Experience Leader

Nashville Public Radio; Naples (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

Nashville Public Radio seeks an Admissions Officer to guide families through the enrollment process, promote programs, and deliver exceptional customer service from inquiry to arrival.

You will handle admissions, sales, client relations, and administrative duties, building long-term relationships with parents and student-athletes while coordinating with multiple teams to ensure a smooth onboarding experience.

Qualifications

• Bachelor's degree required.
• At least 2 years of experience in customer service, admissions, or a sales-related role.
• Sales experience is highly valued.
• Excellent verbal and written communication in English and Spanish.
• Additional languages such as Chinese, Japanese, or German are a plus.
• Strong organizational and administrative skills with attention to detail.
• Familiarity with CRM systems and QuickBooks Online.

Responsibilities

• Promote and sell the academy's programs.
• Follow up with prospective families and convert inquiries into enrollments.
• Coordinate student arrivals by sending confirmation emails, organizing airport transportation, and preparing arrival lists.
• Assist with dorm room assignments for boarding students prior to arrival.
• Manage client records and maintain accurate student databases in the academy's CRM system.
• Enter program sales and manage client accounts in QuickBooks Online.
• Prepare weekly player lists and keep enrollment records updated.
• Work closely with front desk, coaching staff, transportation team, and boarding department to ensure a smooth student experience.
• Guide parents through the annual admissions process, from application to enrollment and arrival.
• Create student accounts, prepare enrollment agreements, and ensure all required documentation is completed.
• Build and maintain positive, long-term relationships with parents through clear and professional communication.

Skills

Customer service

Sales

Communication

Bilingual English/Spanish

Education

Bachelor's degree

Tools

CRM systems

QuickBooks Online

Job description

Nashville Public Radio seeks an Admissions Officer to guide families through the enrollment process, promote programs, and deliver exceptional customer service from inquiry to arrival.

You will handle admissions, sales, client relations, and administrative duties, building long-term relationships with parents and student-athletes while coordinating with multiple teams to ensure a smooth onboarding experience.