Enrollment Experience Coordinator

Salem University; Salem (WV); On-site; USD 42,000 - 56,000; Full time

Job summary

Salem University Admissions Coordinator – Cross-Department Student Support manages enrollment processes and provides student guidance from admission through start readiness. The role connects Admissions, Financial Aid, Registrar, Athletics, and Student Services to resolve barriers and ensure timely completion of requirements.

Strong organizational skills, attention to detail, and teamwork are essential in a fast-paced campus environment at Salem University.

Qualifications

• High school diploma or equivalent.
• Experience in customer service, administrative support, admissions, enrollment, student services, or related environment.
• Demonstrated experience managing detailed records, deadlines, and follow-up activities.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office applications and ability to learn new technology systems.
• Demonstrated ability to work effectively both independently and collaboratively.
• Ability to communicate professionally and confidently with students by telephone, email, and other communication channels.

Responsibilities

• Process enrollments and review newly enrolled student files for completeness and outstanding requirements.
• Conduct proactive outbound calls and follow-up with prospective and enrolled students based on assigned outreach priorities and departmental needs.
• Respond to student questions regarding enrollment requirements, next steps, and start readiness.
• Support recruitment and enrollment activities as needed during high-volume enrollment periods.
• Track missing admissions documentation, financial aid requirements, Offer Letters, payment concerns, transcripts, and other outstanding enrollment items.
• Connect students with Financial Aid, Registrar, Student Services, Athletics, or other University departments when specialized assistance is required.
• Document student outreach, responses, outstanding requirements, identified barriers, and required next actions within University systems.
• Monitor students from enrollment through successful completion of their first course to facilitate continuity of support and appropriate departmental handoffs.
• Identify enrollment or start-readiness barriers and elevate concerns to the appropriate department or University leader.

Skills

Customer service

Administrative support

Communication skills

Organizational skills

Attention to detail

Multisystem proficiency

Education

Associate or bachelor’s degree

Tools

Anthology

CRM systems

Student Information System

Microsoft Office

Job description

Salem University Admissions Coordinator – Cross-Department Student Support manages enrollment processes and provides student guidance from admission through start readiness. The role connects Admissions, Financial Aid, Registrar, Athletics, and Student Services to resolve barriers and ensure timely completion of requirements.

Strong organizational skills, attention to detail, and teamwork are essential in a fast-paced campus environment at Salem University.