Enrollment Experience Advisor

Oakton Community College; Niles Township (IL); Hybrid; USD 49,000 - 52,000; Full time

Benefits offered by this job

Hybrid schedule after 30 days

Job summary

Oakton College in Des Plaines and Skokie (IL) is seeking an Enrollment Center Assistant to deliver information and support to students, staff and the Oakton community, aiding enrollment processes and registering students per guidelines. This role emphasizes excellent customer service and accurate guidance through phone, email or in person.

Responsibilities include greeting visitors, advising across Admission, Academic Advising, Registration and Financial Aid, reviewing residency status, and

Qualifications

• Associate's degree required or an equivalent combination of education and experience.
• Two years of general office experience is required. Higher education experience is preferred.
• Demonstrated ability and desire to work and interact directly with students with a strong dedication to customer service, problem solving, organization, and attention to detail.
• Must be able to work independently as well as part of a cohesive team.
• Ability to interact professionally and tactfully with people of different levels of education, cultural backgrounds, and life experiences, and to exhibit an adequate level of respect to fellow employees and the College community at large.
• Experience with customer service technologies and willingness to learn, with preferred experience with the TargetX CRM, chat bot, Banner, Banner Financial Aid, OnBase, and Google Suite.

Responsibilities

• Greet and welcome students, parents, visitors, faculty, staff, and community members who visit the Enrollment Center with a friendly, service-oriented attitude.
• Assist students in person or virtually, via appointment or on-demand when they contact the Enrollment Center.
• Act as an expert representing Admission, Academic Advising, Registration, Financial Assistance, and Student Records by providing accurate information to students and the community via telephone, electronic communication channels (e.g., email, chat bot, website), or in-person.
• Provide relevant information related to a student's account, make changes to a student's record, and/or refer to another department/individual as needed.
• Offer educational assistance to students related to enrollment services functions that support admission, registration, and payment activities.
• Proactively review a student's account to determine their residency status and billing rate and provides options for obtaining the in-district tuition rate.
• Provide students with information related to holds, refunds, payment options, and other information related to the financial obligations associated with registration.
• Assist with the training and limited functional supervision of student employees.
• Provide intentional outreach to students via personalized email and/or call campaigns to inform students about deadlines and other important enrollment-related information.
• Follows up with students, as needed, in relation to registration, payment and other enrollment-related tasks.

Skills

Customer service

Communication

Problem solving

Attention to detail

Organization

Teamwork

Independent work

Interpersonal skills

Tech literacy

Education

Associate's degree

Tools

TargetX CRM

Google Suite

Banner

Banner Financial Aid

OnBase

CampusLogic

Chat bot

Job description

Oakton College in Des Plaines and Skokie (IL) is seeking an Enrollment Center Assistant to deliver information and support to students, staff and the Oakton community, aiding enrollment processes and registering students per guidelines. This role emphasizes excellent customer service and accurate guidance through phone, email or in person.

Responsibilities include greeting visitors, advising across Admission, Academic Advising, Registration and Financial Aid, reviewing residency status, and