Enrollment Engagement Center Manager

UCNJ Union College of Union County, NJ; Scotch Plains (NJ); Sur place; USD 68 000 - 72 000; Plein temps

Avantages offerts par ce poste

Medical, Dental and Vision Benefits

Twenty vacation days

Ten paid holidays

Ten-week summer schedule

Gym privileges

Tuition remission for credit and non‑c

Tuition reimbursement for approved deg

Résumé du poste

UCNJ Union College of Union County, NJ seeks a Communication Center Manager to lead the Communications Center and drive student engagement, enrollment conversion, and retention through strategic, data-informed outreach across phone, text, email, chat, and other channels.

The role oversees day-to-day operations, coaches staff, and coordinates with Admissions, Financial Aid, Registrar, Academic Affairs, and student services to remove enrollment barriers and improve outcomes.

Qualifications

• Bachelor's degree in higher education, communications, business, or related field required.
• Master's degree in higher education, business administration, or a related field preferred.

Responsabilités

• Lead daily inbound and outbound Communication Center operations across telephone, text, chat, and other approved communication channels.
• Oversee prospective student outreach from inquiry through application, admission, registration, and first-term attendance.
• Develop targeted persistence and re-enrollment campaigns for currently enrolled, stopped-out, and at-risk students.
• Build and manage structured contact schedules, lead-prioritization procedures, follow-up workflows, and CRM documentation.
• Coach, schedule, and evaluate Communication Center Generalists on consultative conversations and follow-up.
• Collaborate with Admissions, Financial Aid, Registrar, Academic Affairs, and student support teams to remove enrollment barriers.
• Oversee use of CRM platforms, calling systems, messaging apps, chatbots, and AI-assisted tools.
• Analyze enrollment and campaign results by source, student population, channel, and stage.
• Prepare weekly dashboards and monthly leadership reports.
• Oversee cross-training, knowledge-base accuracy, and quality assurance; conduct direct student outreach and resolve escalated concerns.
• Perform other duties as assigned.

Connaissances

CRM proficiency

Multichannel communication

Data analysis

Staff coaching

Cross-functional collaboration

Communication skills

Staff management

Formation

Bachelor's degree in higher education, business, or related field

Master's degree in related field

Outils

CRM platforms

AI-assisted tools

Description du poste

UCNJ Union College of Union County, NJ seeks a Communication Center Manager to lead the Communications Center and drive student engagement, enrollment conversion, and retention through strategic, data-informed outreach across phone, text, email, chat, and other channels.

The role oversees day-to-day operations, coaches staff, and coordinates with Admissions, Financial Aid, Registrar, Academic Affairs, and student services to remove enrollment barriers and improve outcomes.