Enrollment CRM Data Analyst (Salesforce)

Embry-Riddle; Town of Florida (NY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Embry-Riddle Aeronautical University is seeking a Recruitment Systems Analyst to support data management and CRM operations across Salesforce and Campus Solutions within the Enrollment Management team. You will manage data imports, deduplication, reporting, and automation to enhance recruitment and admissions workflows.

The role emphasizes data quality, collaboration with marketing and admissions leadership, and documentation of system processes in a mission-driven higher education environment.

Qualifications

• High school diploma required.
• Bachelor’s degree preferred.
• Experience with data cleaning, reporting, and process documentation required.
• 1–3 years of experience in CRM operations, data management, or student information systems preferred.
• Hands-on experience with Salesforce (Education Cloud preferred) as a primary CRM platform, and tools such as DemandTools, Informatica, and FormAssembly.
• Experience with record deduplication and data hygiene best practices strongly preferred.
• Strong analytical and technical skills with high attention to detail.
• Excellent written and verbal communication skills; able to manage multiple priorities in a fast‑paced environment.
• Work independently with minimal supervision and demonstrate a willingness to seek guidance and direction as necessary for the performance of duties.
• Must demonstrate excellent organizational skills with keen attention to detail to ensure a high degree of accuracy of all content.
• Must be able to recognize and deal with priorities, recognize, and perform duties not directly assigned.
• Must be able to investigate, problem‑solve, and take corrective action.

Responsibilities

• Execute recurring data imports, exports, and audits across recruitment and admissions systems.
• Identify, merge, and proactively manage duplicate records in Salesforce using data hygiene best practices and tools such as DemandTools to maintain data integrity.
• Maintain and document data workflows, ensuring accuracy and compliance with university standards.
• Support the creation of Salesforce reports and dashboards to monitor enrollment and recruitment metrics.
• Assist with CRM enhancements, testing, and process automation initiatives.
• Support Salesforce-integrated engagement platforms (Marketing Cloud, Mogli SMS, events) ensuring accurate audience segmentation.
• Collaborate with cross-campus teams to support outreach, communication, and admissions activities.
• Develop and maintain clear documentation for recurring system functions and process improvements.

Skills

Data cleaning

Reporting

Documentation

CRM operations

Data management

Salesforce

Education Cloud

DemandTools

Informatica

FormAssembly

Data deduplication

Data hygiene

Analytical skills

Communication skills

Multitasking

Independent work

Organizational skills

Problem-solving

Process documentation

Bachelor's degree

High school diploma

Education

High school diploma

Bachelor's degree

Tools

Salesforce

Education Cloud

DemandTools

Informatica

FormAssembly

Job description

Embry-Riddle Aeronautical University is seeking a Recruitment Systems Analyst to support data management and CRM operations across Salesforce and Campus Solutions within the Enrollment Management team. You will manage data imports, deduplication, reporting, and automation to enhance recruitment and admissions workflows.

The role emphasizes data quality, collaboration with marketing and admissions leadership, and documentation of system processes in a mission-driven higher education environment.