Enrollment Counselor

Stevenson University; Towson (MD); On-site; USD 45,000 - 48,000; Full time

Job summary

Stevenson University Online is seeking an Enrollment Counselor to recruit and enroll qualified students for SUO programs. The EC handles admissions support, generates leads, and supports marketing events both on-campus and virtually.

This campus-based role requires a sales mindset, excellentcommunication, and the ability to work evenings and weekends with travel as needed. Knowledge of FERPA and CRM tools is essential.

Qualifications

• Bachelor's degree required; experience in higher education admissions preferred.
• Valid driver's license with good driving record; must be insurable.
• Ability to work evenings and weekends; regional and local travel required.
• Strong interpersonal, communication, and data reporting skills.

Responsibilities

• Recruit, admit, and enroll prospective students in assigned SUO programs to meet goals.
• Represent SUO at events and generate student leads.
• Maintain confidential records per FERPA and track enrollment data.
• Coordinate online and on-campus recruitment events and information sessions.

Skills

Sales mindset

Lead generation

Customer service

Interpersonal skills

FERPA knowledge

Education

Bachelor's degree

Tools

Slate

Excel

PowerPoint

Teams

Word

Job description

Enrollment Counselor

Stevenson University Online: Admissions

This is a posting for those interested in being included in the applicant pool for this position. There is no guarantee that the University is actively hiring for an open position at this time. Should a position be available and a review of your qualifications results in a decision to pursue your candidacy, the hiring manager will contact you. Your application will remain active in the pool until the posting is closed.

Position Summary

The Enrollment Counselor (EC) is responsible for recruiting and enrolling qualified new students for Stevenson University Online (SUO) degree and certificate programs. The EC is assigned a portfolio of academic programs and is cross-trained to provide recruiting, admissions, and enrollment support for all SUO programs. This position requires strong interpersonal skills and a sales mindset, and responsibilities include, but are not limited to, contacting prospective students who have expressed an interest SUO programs; providing effective, regular, responsive, and proactive guidance to prospective students to support their enrollment in SUO; representing SUO at recruitment events, fairs, and other related activities on-campus, off-campus, and virtually to generate student leads; maintaining professional relationships that support the generation of students leads and enrollment; and supporting the planning and execution of marketing, admissions, and other events related to SUO, including the Bachelor's to Master's option. Meeting established performance metrics is expected. The Enrollment Counselor tracks and collects relevant data and compiles regular and ad hoc reports as assigned. This position is campus-based and housed on the university’s Greenspring campus. The Enrollment Counselor works as a member of the team to support overall SUO operations and supports initiatives as requested.

Essential Functions

• Learn and maintain current knowledge of SUO academic programs, activities, scholarships, partnerships, discounts, and other relevant information.
• Recruit, admit, and enroll prospective students in an assigned portfolio of SUO academic programs to meet or exceed established performance metrics and goals.
• Provide excellent customer service to ensure student satisfaction throughout the recruitment, admission, and enrollment process.
• Generate prospective student leads by representing SUO at recruitment events, fairs, and other related activities held on-campus, off-campus, and/or virtually.
• Contact prospective students who have expressed interest in SUO programs and provide proactive guidance to secure their completed application and enrollment.
• Review assigned student applications for admission, verify and evaluate credentials, and recommend admission decisions based on institutional guidelines.
• Track and collect relevant data and compile regular and ad hoc reports as assigned.
• Plan and execute marketing, admissions, and other events related to the Bachelor's to Master's option, in collaboration with academic program administrators and deans.
• Attend, plan, and coordinate recruiting events for online students, including information sessions, open houses, and webinars.
• Maintain an active contact database and identify new opportunities to enhance enrollment in SUO programs.
• Cross-train and serve as backup for recruiting, admitting, and enrolling prospective students across all SUO academic programs.
• Assist with implementing standard and e-marketing strategies and ensure recruiting materials stay aligned with academic programs.
• Maintain confidential records in accordance with the Family Educational Rights and Privacy Act (FERPA).
• Monitor inquiry, admission, and enrollment trends and report findings to the Senior Director.

Education/Experience

Bachelor's degree required. Experience in higher education admissions preferred. Valid driver's license with good driving record; must be insurable.

Knowledge/Skills/Ability

• Demonstrated sales mindset with the ability to generate leads, pursue leads, and enroll students in academic programs.
• Ability to learn and maintain current knowledge of application requirements and admission criteria for SUO degree programs and certificates.
• Excellent interpersonal, cultural competency, teamwork, and networking skills across a diverse community.
• Excellent written and verbal communication skills, including group presentations and one-to-one conversations.
• Knowledge of student records regulations and ability to operate in accordance with FERPA.
• Proficient in Microsoft Office (Excel, PowerPoint, Teams, Word) and ability to learn other platforms that support SUO operations, such as Slate.
• Ability to organize offsite events, represent SUO at events, and enter prospective student leads into the CRM system.
• Ability to manage multiple tasks under pressure and adapt to rapidly changing priorities.
• Ability to work evenings and weekends, with regional and local travel required.

Position Details

Reports To: Senior Director, SUO Enrollment & Admissions

Work Location: Greenspring Campus, Stevenson, MD

Position Type: Full-Time, Exempt, 12 Months, 40 Hrs/Week

Hiring Salary Range: Anticipated to be $45,000 to $47,500

Physical Requirements

Light work: exerting up to 20 pounds of force occasionally. Involves sitting, standing, walking, talking, hearing, keyboarding, and repetitive motions. Close visual acuity required. Subject to inside environmental conditions.

EEO Statement

Stevenson University is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, protected veteran status, genetics, or any other characteristic protected by law.