Correspondence Representative II (4433)

Paycom - ATS; Orange (CA); On-site; USD 42,000 - 56,000; Full time

Job summary

Paycom - ATS is seeking an Enrollment Rep I to handle written and verbal communications with clients, processing enrollment forms for CaliforniaChoice. You will review applications, changes, and terminations, identify missing information, and follow procedures to maintain accuracy and service levels.

The role requires strong English communication, 3+ years of office/customer service experience, and the ability to type at least 50 WPM.

Qualifications

• Must have 3+ years of office and/or customer service experience.
• Strong written and verbal communication skills in English.
• Able to type minimum 50 WPM and enter data accurately.
• Proficient with MS Office and web-based forms/tools.
• Ability to work in fast-paced, deadline-driven environment.

Responsibilities

• Send written correspondence and communicate with clients to obtain and review enrollment materials for CaliforniaChoice.
• Review and process Employee Applications, Change Request Forms, and Termination Forms.
• Identify missing information on forms and follow standard operating procedures.
• Place outbound calls to obtain incomplete details and document comments in systems.

Skills

Customer service

Phone etiquette

English communication

Attention to detail

MS Office

Data entry speed 50 WPM

Education

High School Diploma or equivalent

Tools

Pegasus

Doc-Link

SharePoint

Microsoft Office

Job description

DescriptionPurpose of Position:Send written correspondence and communicate with clients via phone to obtain, review and process enrollment materials for participants of CaliforniaChoice.Essential Functions:Expert knowledge of all MPC Enrollment Rep I duties. Demonstrate knowledge of Correspondence duties as determined by department assessment as well as the following:Understand company policies and procedures as they apply to CaliforniaChoice plans.Responsible for the review and processing of the following forms including but not limited to:Employee ApplicationsChange Request FormsEmployee Termination FormsWeb Based FormsIdentify and obtain missing/incomplete information on forms based on guidelines and standard operating procedures.Follow the department Pending Item processCompose clear and concise written correspondence (i.e. pending item requests, denials, confirmations, memos, letters, etc.).Place outbound calls to obtain missing/incomplete information on forms.Maintain working knowledge of all products and systems used for job function (i.e. Pegasus, doc-link, SharePoint, etc.)Enter appropriate comments in a clear and succinct manner into Pegasus and/or Doc-Link.Meet department standards for quality and quantity of work.Maintain department and team standards for turnaround times.Adhere to all PHI (Personal Health Information) guidelinesAssist with departmental training needs as neededOnsite or remote regular attendance and punctuality are essential functions of the job.Performs other business tasks or functions as assigned.QualificationsKnowledge,Skills &AbilitiesRequired:Customer Service and phone etiquette experience a must.Strong communication skills (written, grammatical and verbal) required.Must be able to communicate effectively in English.Ability to interact and communicate effectively with all levels of employees and customers.Must have strong attention to detail.Strong analytical skills and problem solving skills.Ability to perform in a fast-paced, deadline-oriented work environment.Excellent customer service and organizational skills.Able to build/gain commitment and overcome resistance to change.Ability to retain large quantities of information.Accurately type a minimum of 50 WPM.Proficient with Microsoft Office software (Access, Word, Excel, PowerPoint, Visio, Publisher, SharePoint, Outlook), web based technology.Must be highly motivated, have ability to take initiative, be accountable, have excellent interpersonal, and service oriented skills.Knowledge of the healthcare insurance industry a plus.Additional Competencies:Customer Focus, Learning on the Fly, Listening, Written CommunicationEducationalRequirements:High School Diploma or equivalent requiredThree plus (3+) years of office and/or customer service experience required.At least one (1) year of data entry experiencePhysicalRequirements:Must be able to sit for extended periods of time with occasional standing and walking. Must have adequate hearing for phone work. Vision requirements include close vision and the ability to adjust focus. Must be able to use a keyboard and other office equipment. Ability to lift up to 10 lbs. occasionally.