Enrollment Coordinator I

Utah-Valley-University; Lehi (UT); On-site; USD 42,000 - 54,000; Full time

Job summary

UVU’s Lehi campus is seeking an Enrollment Coordinator I to support high-impact enrollment initiatives and connect high school students with higher education opportunities. The role blends technology, data management, process improvement, and relationship-building to ensure enrollment operations run efficiently and effectively.

This hands-on position balances analytical work with collaboration and customer service, offering opportunities to develop expertise in higher education enrollment

Qualifications

• Bachelor's degree and one year of professional experience in a related discipline or an equivalent combination of education and experience totaling five years.
• Knowledge of FERPA regulations is an asset.

Responsibilities

• Assist with admissions, registration, and records for high school concurrent enrollment students and document changes.
• Coordinate with UVU departments to ensure admissions, registration, and other CE functions run smoothly.
• Validate data accuracy and policy compliance in enrollment systems; assist with state reporting data.
• Support high school partnerships, scheduling, events, and coordination across platforms.

Skills

Data entry

Analytical skills

Customer service

Communication

Education

Bachelor's degree

Tools

Banner

Recruit

CourseLeaf/CLSS

Job description

This position is based at UVU’s Lehi campus and offers an engaging opportunity to support high-impact enrollment initiatives that connect high school students with higher education opportunities. The Enrollment Coordinator I role blends technology, data management, process improvement, and relationship-building to ensure enrollment operations run efficiently and effectively. Working closely with high school partners and university departments, you will coordinate enrollment activities across multiple systems, solve complex operational challenges, and help create a seamless experience for students.

This hands-on position is ideal for someone who enjoys balancing analytical work with collaboration and customer service. You will have the opportunity to develop expertise in higher education enrollment processes, leverage data to improve outcomes, and contribute to initiatives that directly affect thousands of high school students each year. Through meaningful partnerships, continuous process improvement, and operational support, you will play a key role in expanding access to educational opportunities and advancing student success.

Responsibilities

• Admissions, Registration, and Records: Assists with admissions, registration, and records processes for a caseload of high school concurrent enrollment students. Documents change requests and enters the changes into the enrollment system for issues such as section changes and increases to the student credit cap. Investigates and resolves admissions, registration, and records errors. Engages in consistent and proactive process improvement. Coordinates with internal UVU departments to ensure admissions, registration, and other CE functions run smoothly. Processes and validates enrollment and records exceptions in coordination with the UVU Registrar’s Office to ensure data accuracy and policy compliance. Responsible for petitions, auditing final and missing grades, managing Repeat Reports, correcting high school data, and SSID numbers. Assist IR in collecting, verifying, and correcting institutional data for state reporting requirements. Validate graduation dates and assist with transcript collection.
• Academic Scheduling: Collaborate with AS&P Professional Development Managers regarding course creation and management of existing CE course offerings based on instructor applications and other relevant data sources. Tailor all course offerings to each high school site. Accurately identify and build CE courses within the UVU Academic Scheduling CourseLeaf/CLSS application. Determine the correct application of Scheduling Rules and TOPS codes for payment structures, request CRNs, and identify and assign critical course details. Update the public course listing webpage. Update instructor and course information across interconnected platforms, including Banner, Monday.com, and the CE website, to ensure data accuracy. Partners closely with the AS&P team to ensure FERPA compliance for instructors. Assigns and audits instructor compliance for course access.
• High School Partnerships: Work closely with high school coordinators, students, and parents to identify, research, and resolve concerns and issues regarding admissions, registration, records corrections, grade changes, drops, section swaps, and withdrawals, and scheduling errors. Identify and resolve conflicts involving high school students, parents, and coordinators to determine if escalation to the director is required. Provide onboarding and ongoing training for high school coordinators. Manage the coordinator's access to the HSCE dashboard. Assist in planning and executing events such as the Fall Registration Kickoff, Mid-Year Check-In, Virtual Q&A, and End-of-Year Recognition. Other job-related duties as assigned.

Qualifications

Graduation from an accredited institution with a bachelor’s degree and one year of professional experience in a related discipline; OR a combination of education and experience totaling five years.

For Example:

• Bachelor's degree and 1 year of related experience.
• OR an associate's degree and 3 years of related experience.
• OR two years of college coursework (approximately 60 credit hours) and 3 years of related experience.
• OR one year of college coursework (approximately 30 credit hours) and 4 years of related experience.
• OR a high school diploma or GED and 5 years of related experience.

Knowledge

• Knowledge of department processes, procedures, and policies (training provided).
• Knowledge of university admission and registration processes (training provided).
• Knowledge of Banner, Recruit, and other admissions software (training provided).
• Knowledge of Academic Scheduling (training provided).
• Knowledge of FERPA regulations.

Skills

• Skills in data entry (training provided).
• Skills in Ellucian's Banner student information system (training provided).
• Skills in Microsoft Office products: Excel, Word, PowerPoint, Outlook, Teams, SharePoint, OneDrive (training provided).
• Skills in Qualtrics Experience Management Software (training provided).
• Skills in records management
• Skills in organization, multitasking, and time management.

Abilities

• Ability to create, implement, and evaluate processes and procedures.
• Ability to collaborate with internal and external stakeholders
• Ability to accept feedback and change behavior.
• Ability to adapt and adjust for the benefit of the team.
• Ability to communicate verbally and in writing.
• Ability to think creatively and explore improvements to processes and procedures.
• Ability to work and compromise effectively with a team.
• Ability to work independently and take initiative.
• Ability to meet deadlines despite frequent interruptions and conflicting time demands.