Enrollment Coordinator

Troy University; Troy (AL); On-site; USD 42,000 - 52,000; Full time

Job summary

Troy University is seeking an Enrollment Coordinator at the Dothan campus to guide prospective students from inquiry to enrollment. The role involves one-on-one counseling, in-person appointments, and multi-channel outreach (phone, text, email) to attract and enroll students.

Responsibilities include documenting activities in CRM, coordinating with admissions, financial aid, and advisors to commence studies, and supporting enrollment goals with strong communication skills.

Qualifications

• 1 year of recruiting and/or sales experience.
• Bachelor’s degree from a regionally accredited college or university.
• Reliable transportation and valid driver’s license.
• Ability to meet and maintain auto insurance eligibility requirements.
• Excellent interpersonal, oral, and written communication skills.

Responsibilities

• Utilize CRM software to communicate with prospective students and document all activities.
• Communicate effectively with prospective students to help enrollment.
• Assist prospects with enrollment requirements, program content, and other areas of the university.
• Work closely with admitting staff to enroll students.
• Collaborate with financial aid and advisors to help students begin classes.
• Assist with unofficial evaluations as needed.
• Assist with walk-in prospective students/applicants and fielding phone calls.
• Monitor and communicate program and policy changes.
• Utilize CRM software to admit students.
• Demonstrate excellent interpersonal, oral, and written communication skills.
• Other duties to help admissions meet enrollment goals.

Skills

CRM software

Prospect communication

Admissions counseling

Interpersonal skills

Documentation skills

Education

Bachelor's degree

Master's degree

Tools

CRM software

Job description

Posting Details

Position Information

Posting Number: SF2601P

Position Title: Enrollment Coordinator

Position Type: Professional/Salaried

Department: Admissions - Dothan

Division: Student Affairs for Academic Affairs

Campus: Dothan

Work Status: Full-Time (FT)

Temporary: No

Location: Dothan - D01

Work Hours: Standard office hours, Some evenings and weekends could be required

Job Summary

The Enrollment Coordinator utilizes information, software, and procedures effectively to engage with prospective students from first inquiry to enrollment in Troy University. The Enrollment Coordinator assists in attracting and enrolling, students by one-on-one admissions counseling, in-person appointments, phone calls, texts, and emails. The Enrollment Coordinator also collaborates with other departments related to recruiting, enrolling, and retaining students. The Enrollment Coordinator is responsible for:

• Utilizing CRM software to communicate with prospective students and document all activities
• Communicating in most effective manner with prospective student to help enrollment
• Assisting prospects with information related to enrollment requirements, program content and other areas of the university as necessary
• Working closely with admitting students to get them to enroll in classes
• Working closely with financial aid and advisors to help student successfully begin classes
• Assisting with unofficial evaluations as needed
• Assisting with walk-in prospective students/applicants and fielding phone calls from prospective students/applicants
• Monitors and communicates program and policy changes
• Utilizing appropriate CRM software to admit students
• Must have excellent interpersonal, oral, and written communication skills
• Other duties needed to help admissions office meet enrollment goals

Minimum Qualifications

• 1. Minimum of one year of recruiting and/or sales experience
• 2. Bachelor’s degree from a regionally accredited college or university
• 3. Must have reliable transportation and valid current driver’s license
• 4. Ability to meet and maintain auto insurance eligibility requirements
• 5. Excellent interpersonal, oral, and written communication skills

Preferred Qualifications

• Master’s degree

Will this position require driving (personal vehicle, university vehicle, utility vehicle, or golf cart) in order to perform the job duties?

Driving is a primary responsibility

List any hazardous conditions or physical demands required by this position

Lifting and carrying boxes that weigh more than 20 lbs. Sitting behind a desk and computer screen for more than 6 hrs in a day.

Does this position have supervisory responsibility?

No

Posting Date

09/18/2026

Reference Letters

Reference Letters

Qualified applications will be made available to the department/committee for review immediately upon submission. We ask that you provide email addresses for your reference providers and please be certain that the email addresses you list are accurate. If you are selected as a candidate for consideration by the department/committee, an instructional email will be sent to your reference providers to ask that they submit a reference letter on your behalf via a link to our reference portal. Separate reference letters will be requested for each position to which you apply (if applicable), so your reference providers will be contacted separately for each application on which you list them. Reference letters will not be copied from one application to another. You can assure your reference providers that our system is secure and that all letters are confidential. If your reference providers have trouble using the reference portal, please advise them to contact [e-mail].

Supplemental Questions

1. * How did you hear about this employment opportunity?
   • Troy University employment website (www.troyuniversityjobs.com)
   • Chronicle of Higher Education
   • Higher Ed Jobs
   • Social Media website
   • Indeed
   • Other employment website (please specify below)
   • Employee Referral (please specify below)
   • Local newspaper (please specify below)
   • Professional journal (please specify below)
   • Other source (please specify below)
2. Please specify:

   (Open Ended Question)

3. * Regarding your current employment status, please select one of the following:
   • Not a current Troy University employee
   • Current part-time Troy employee (including adjunct faculty)
   • Current full-time Troy employee - initial appraisal period complete
   • Current full-time Troy employee - still within initial appraisal period (six months for new employees and three months for promoted employees)
4. * Do you have a Bachelor's degree from an accredited college or university?
   • Yes
   • No
5. * Do you have at least one year of recruiting and/or sales experience?
   • Yes
   • No
6. * Do you have reliable transportation, current valid driver’s license, and ability to meet and maintain commercial auto insurance eligibility requirements?
   • yes
   • no

Applicant Documents

Required Documents

1. Resume
2. Cover Letter
3. List of References
4. Unofficial Transcript 1

Optional Documents