Enrollment Coordinator

ACL Digital; Dedham (MA); Hybrid; USD 41,000 - 44,000; Full time

Job summary

ACL Digital in Dedham, MA is seeking a temporary front-line call center agent to support parents, students, and university constituents. The role starts with in-person training in Dedham, with a transition to remote work and a 37.5-hour workweek from 8:30 to 4:30.

The position offers a W2 pay rate of $21.43 per hour for an initial 3+ month assignment with potential extension. Call center or higher education experience is preferred.

Qualifications

• Excellent customer service skills and professional phone etiquette.
• Willingness to work in a metrics-driven environment.
• Reliable transportation for in-person training in Dedham, MA.
• Experience with databases and MS Office applications.

Responsibilities

• Serve as the front-line contact via phone for parents, students, and other University constituents.
• Handle phone inquiries for the University Main Line and EMCC areas with excellent customer service.
• Direct callers to appropriate offices after a basic understanding of major University offices.
• Maintain composure and professionalism in a fast-paced environment.

Skills

Phone operations

Customer service

Higher education experience

Tools

Microsoft Office

Job description

Work Location: Dedham MA 02026, Hybrid role to start for training then will likely transition to remote

Work Schedule: 37.5 hours/week 8:30-4:30pm

Pay rate: $21.43/hr on W2

Duration: 3+ months with potential to extend

Top 3 technical or soft skills

• College students welcomed
• Experience in higher education administration environment
• Phone operations

Job Description

Serve as the front-line contact via phone for parents, students, and other University constituents. Handle phone inquiries for the University Main Line, as well as one other area the Enrollment Management Contact Center (EMCC) supports (Student Financial Services, Admissions, Office of Global Services) with excellent customer service in answering questions and directing callers to the appropriate areas of the University. Responsible for a basic understanding of the major University offices to direct callers appropriately.

All temporary staff providing Services hereunder must meet the following criteria:

• Excellent customer service skills and phone etiquette, a positive outgoing personality, the ability to work in a fast paced, ever-changing environment, and a self-starter attitude. Individuals must be willing to work in a metrics driven position.
• Must have own form of transportation, as location is in Dedham, MA and training is conducted in-person. Once training period is complete, will transition to remote capacity.
• Must have customer service experience; strong interpersonal, phone, and communications skills; some experience in working with various databases and office applications such as the Microsoft Office suite; a demonstrated sensitivity to the understanding of the needs and concerns of a diverse population.
• Prior experience working in a Call Center or higher education and supporting adult learners is ideal.