Enrollment & Contact Center Supervisor

Delgado Community College; New Orleans (LA); On-site; USD 45,000 - 65,000; Full time

Job summary

Delgado Community College seeks a capable supervisor to lead the College’s Contact Center and City Park Welcome Desk. The role focuses on directing front-line staff, ensuring accurate information dissemination, and optimizing enrollment communications for students navigating enrollment and re-enrollment.

You will collaborate with the Director and Assistant Director to address personnel issues, develop staff performance plans, and implement professional development.

Qualifications

• Responsibilities focus on supervising front-line student services staff.

Responsibilities

• Supervise Contact Center staff to ensure exceptional service and efficient enrollment processes.
• Oversee City Park Welcome Desk operations, including staffing, performance reviews, and coaching.
• Lead special projects with the Assistant Director, revise enrollment policies, and communicate analytics.

Job description

Delgado Community College seeks a capable supervisor to lead the College’s Contact Center and City Park Welcome Desk. The role focuses on directing front-line staff, ensuring accurate information dissemination, and optimizing enrollment communications for students navigating enrollment and re-enrollment.

You will collaborate with the Director and Assistant Director to address personnel issues, develop staff performance plans, and implement professional development.