ENROLLMENT COORDINATOR

Arizona State University; Tempe (AZ); On-site; USD 50,000 - 65,000; Full time

Job summary

Arizona State University is seeking an Enrollment Coordinator in Global Launch to convert prospective student interest into enrollment through timely outreach, disciplined pipeline management, and cross-team collaboration.

The role requires proactive outreach, strong organizational and cross-cultural communication skills, and experience with CRM systems. It may include representing Global Launch at virtual and in-person recruitment events domestically and internationally.

Qualifications

• Bachelor's degree or equivalent with 3 years of related experience or training.
• Experience in student recruitment, admissions, enrollment management, sales, or customer engagement.
• Experience using CRM or SIS (e.g., Salesforce) to manage prospects and document activity.
• Ability to interpret recruitment/enrollment data to improve outreach or conversion.
• Experience supervising or coordinating student employees, ambassadors, or outreach staff.
• Familiarity with international student recruitment or English language programs.

Responsibilities

• Manage an assigned recruitment pipeline from inquiry through enrollment with timely, personalized follow-ups.
• Conduct proactive outreach via email, phone, messaging platforms, virtual appointments, and information sessions.
• Re-engage inactive or stalled prospects and address barriers to progression.
• Use CRM systems to maintain accurate prospect records and monitor stage progression.
• Monitor funnel data to identify bottlenecks and opportunities to improve enrollment outcomes.
• Coordinate with Global Recruitment, Marketing/Communications, and Admissions for a consistent student experience.
• Use admissions reports to prioritize outreach and adjust recruitment strategies.

Skills

Prospect outreach

Pipeline management

CRM experience

Communication skills

Cross-cultural communication

Recruitment operations

Data analysis

Education

Bachelor's degree

Tools

Salesforce

Google Workspace

Airtable

Job description

Minimum Qualifications:

Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Description:

Position Salary Range:

• $50,000 - $65,000 annually

Global Launch at Arizona State University is seeking a detail-oriented, data-driven, and highly personable Enrollment Coordinator to join our international recruitment team. This position works alongside the Global Recruitment and Partnership Coordinator and is responsible for helping convert prospective student interest into enrollment through timely, personalized outreach, disciplined pipeline management, and coordination across recruitment, marketing, and admissions.

The ideal candidate is proactive, organized, culturally fluent, and comfortable working directly with prospective students from first inquiry through enrollment. This position combines hands-on student recruitment with enrollment operations: managing assigned prospects, identifying and addressing barriers to conversion, coordinating student recruitment ambassadors, maintaining accurate CRM activity, and using funnel data to improve enrollment outcomes. The position may also represent Global Launch at selected virtual, domestic, and international recruitment activities.

• Manage an assigned recruitment pipeline from inquiry through enrollment, ensuring prospects receive timely, accurate, and personalized follow-up at each stage.
• Conduct proactive prospective-student outreach through email, phone, messaging platforms, virtual appointments, information sessions, and other recruitment channels.
• Re-engage inactive or stalled prospects and identify barriers preventing prospective students from progressing toward application, admission, or enrollment.
• Use CRM systems to maintain accurate prospect records, document recruitment activity, manage lead queues, monitor stage progression, and ensure appropriate follow-up.
• Monitor recruitment and conversion data to identify funnel bottlenecks, lead-quality issues, and opportunities to improve enrollment outcomes.
• Coordinate closely with the Global Recruitment and Partnership Coordinator, Marketing/Communications, and Admissions to provide a consistent prospective-student experience and effective handoffs throughout the enrollment process.
• Use admissions and recruitment reports to prioritize outreach, evaluate conversion activity, and recommend adjustments to recruitment strategies.

Desired Qualifications:

• Demonstrated experience in student recruitment, admissions, enrollment management, sales, customer engagement, or a related field.
• Demonstrated experience conducting proactive outreach and moving prospects, students, or customers through a recruitment, enrollment, or sales pipeline.
• Experience using CRM or student information systems, such as Salesforce, to manage prospects, document activity, and support conversion efforts.
• Experience interpreting recruitment, enrollment, or campaign data and using that information to improve outreach or conversion.
• Experience supervising, training, or coordinating student employees, ambassadors, or other outreach staff.
• Familiarity with international student recruitment, U.S. higher education, English language programs, or international education.
• Excellent communication skills, including the ability to communicate effectively with prospective students and families from cultural and linguistic backgrounds.
• Demonstrated cultural fluency and cross-cultural communication skills.
• Ability to manage multiple priorities, meet deadlines, take initiative, and work independently while collaborating effectively with a distributed team.
• Experience living, studying, working, or recruiting internationally.
• Fluency or professional proficiency in a language in addition to English.
• Proficiency with Excel, Google Workspace, CRM tools, and project management platforms such as Airtable.

Department Statement:

As leaders in English language training and international education, Global Launch provides an environment where your contributions make a direct impact on our students, partners and stakeholders. Join us in inspiring international students, educators, and leaders to change their lives and the world as we provide academic preparation, language training and professional skills development. Global Launch is filled with people who contribute to and achieve our goals, are ambitious and innovative, value diversity, and continually seek to serve each other and our learners. If you wish to work in a globally-minded department where you will be valued for the skills you bring and be challenged to apply your abilities in new ways, consider joining our team!

ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU's Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance - For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

ASU's comprehensive benefits package is a key part of your total compensation. Visit the ASUCompensation Estimator

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

A fingerprint check is not required for this position.

About Arizona State University

Recognized by U.S. News & World Report as the country’s most innovative school, Arizona State University is where students and faculty work with NASA to develop, advance and lead innovations in space exploration.