Enrollment & Client Experience Intern

Insurance Administrative Solutions, L.l.c.; Decatur (IL); On-site; USD 35,000 - 42,000; Full time

Job summary

Integrity is seeking an entry-level support specialist in Decatur, IL to assist clients and agents during peak enrollment season. You will respond to inquiries by phone, email, or CRM, and guide clients through enrollment steps with professionalism.

You will enter data accurately, maintain organized files, and support process improvements while learning our systems. This role offers mentorship, real-world experience in insurance operations, and opportunities to collaborate with a dynamic team in

Qualifications

• Currently enrolled or recent graduate with strong communication and interpersonal skills.
• Detail-oriented with excellent organizational abilities.
• Ability to manage multiple tasks in a fast-paced environment.
• Comfort with Microsoft Office and learning new systems quickly.

Responsibilities

• Assist with responding to client inquiries via phone, email, or CRM systems promptly.
• Guide clients through enrollment processes and documentation requirements.
• Enter and verify client information accurately in internal systems.
• Support agents with application status updates and process navigation.

Skills

Strong communication

Interpersonal skills

Detail-oriented

Multitasking

Adaptability

Education

Currently enrolled in a college/university program or recent graduate

Tools

Microsoft Office (Excel, Outlook, Teams)

Job description

Integrity is seeking an entry-level support specialist in Decatur, IL to assist clients and agents during peak enrollment season. You will respond to inquiries by phone, email, or CRM, and guide clients through enrollment steps with professionalism.

You will enter data accurately, maintain organized files, and support process improvements while learning our systems. This role offers mentorship, real-world experience in insurance operations, and opportunities to collaborate with a dynamic team in