Intern

Insurance Administrative Solutions, L.l.c.; Decatur (IL); On-site; USD 35,000 - 42,000; Full time

Job summary

Integrity is seeking an entry-level support specialist in Decatur, IL to assist clients and agents during peak enrollment season. You will respond to inquiries by phone, email, or CRM, and guide clients through enrollment steps with professionalism.

You will enter data accurately, maintain organized files, and support process improvements while learning our systems. This role offers mentorship, real-world experience in insurance operations, and opportunities to collaborate with a dynamic team in

Qualifications

• Currently enrolled or recent graduate with strong communication and interpersonal skills.
• Detail-oriented with excellent organizational abilities.
• Ability to manage multiple tasks in a fast-paced environment.
• Comfort with Microsoft Office and learning new systems quickly.

Responsibilities

• Assist with responding to client inquiries via phone, email, or CRM systems promptly.
• Guide clients through enrollment processes and documentation requirements.
• Enter and verify client information accurately in internal systems.
• Support agents with application status updates and process navigation.

Skills

Strong communication

Interpersonal skills

Detail-oriented

Multitasking

Adaptability

Education

Currently enrolled in a college/university program or recent graduate

Tools

Microsoft Office (Excel, Outlook, Teams)

Job description

Assist with responding to client inquiries via phone, email, or CRM systems in a timely and professional manner• Help guide clients through enrollment-related processes and documentation requirements• Ensure accurate collection and entry of client information• Support follow-up communications to ensure client satisfaction and completion of enrollment steps• Escalate complex issues to appropriate team membersAgent Support• Provide administrative and operational support to agents during AEP• Assist agents with application status updates, submission requirements, and system navigation• Help resolve basic agent questions related to processes, platforms, and timelines• Maintain clear communication with agents regarding missing information or next stepsOperational Support• Enter and verify data in internal systems with a high level of accuracy• Assist with tracking and reporting enrollment activity and progress• Organize and manage digital files and documentation• Support process improvements by identifying inefficiencies or common issuesQualifications• Currently enrolled in a college/university program or recent graduate• Strong communication and interpersonal skills• Detail-oriented with strong organizational abilities• Ability to manage multiple tasks in a fast-paced, deadline-driven environment• Comfortable using Microsoft Office (Excel, Outlook, Teams) and learning new systems quickly• Customer service or administrative experience preferredCore Competencies• Customer-focused mindset• Professionalism and reliability• Strong problem-solving skills• Team collaboration• Adaptability and willingness to learnWhat You’ll Gain• Real-world experience in client services, operations, and insurance/benefits support• Exposure to high-volume seasonal operations during AEP• Opportunity to develop communication, technical, and problem-solving skills• Mentorship and networking opportunities within the organizationWork Environment• Fast-paced, high-energy environment during peak enrollment season• May require extended hours or schedule flexibility during AEPAbout IntegrityIntegrity is one of the nation’s leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead.Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you’ll love, and we’ll love you back. We’re proud of the work we do and the culture we’ve built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind.Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are — in person, over the phone or online. Integrity’s employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit Integrity.com.Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.