Enrollment Center Assistant: Front Desk & Student Support

BERKSHIRE COMMUNITY COLLEGE; Pittsfield (MA); On-site; USD 55,000 - 57,000; Full time

Benefits offered by this job

Full benefits package

AFSCME union

Job summary

Berkshire Community College is seeking an organized, collaborative administrative assistant to support the One Stop Enrollment Center and its offices, guiding students through enrollment processes.

The role involves serving as a front-line contact, assisting with inquiries, completing data entry, and coordinating with Admissions, Financial Services, Advising, and Registrar offices. CORI/SORI checks and compliance are required.

Qualifications

• Two years of full-time or equivalent part-time experience in office management or related field.
• Familiarity with Colleague and Ellucian CRM preferred.
• Strong written and verbal communication and data accuracy.

Responsibilities

• Serve as first point of contact for students, families, and visitors.
• Provide in-person, phone, email, and virtual enrollment support.
• Guide students through admissions applications and self-service tools.
• Enter data, review records, and triage inquiries in Colleague and Ellucian CRM.
• Perform administrative tasks including data entry, scheduling, and record keeping.
• Maintain knowledge of Admissions, Financial Services, Advising, and Registrar operations.

Skills

Office management

Data entry

Record keeping

Budgeting

Communication

FERPA compliance

Education

Associate degree in business

Associate degree in public administration

Tools

Colleague

Ellucian CRM

Job description

Berkshire Community College is seeking an organized, collaborative administrative assistant to support the One Stop Enrollment Center and its offices, guiding students through enrollment processes.

The role involves serving as a front-line contact, assisting with inquiries, completing data entry, and coordinating with Admissions, Financial Services, Advising, and Registrar offices. CORI/SORI checks and compliance are required.