Enrollment Counselor - Berkshire Community College

BERKSHIRE COMMUNITY COLLEGE; Pittsfield (MA); On-site; USD 59,000 - 70,000; Full time

Job summary

Berkshire Community College (BCC) seeks an Enrollment Counselor to join the One Stop Enrollment Center in Pittsfield, MA. The role supports recruitment, enrollment processing, and outreach with prospective students and partner schools.

Reporting to the Director of Admissions, the counselor will conduct campus tours, information sessions, and participate in events while maintaining student records in CRM systems and coordinating with multiple departments to ensure a smooth enrollment experience.

Qualifications

• Bachelor's degree in Education, Business Administration, or closely related field with 2 years of enrollment, customer relations, or office experience.
• Experience in recruiting, outreach, or sales is preferred.
• Strong communication, problem-solving, and organizational skills.

Responsibilities

• Recruitment planning and events on and off campus, including high school visits and college fairs.
• Process admissions, enrollments, withdrawals, and transfer credits, including documentation.
• Utilize CRM and Microsoft Office tools to support enrollment services.

Skills

Communication

Customer relations

Time management

Public speaking

Interpersonal skills

Scheduling

Education

Bachelor's degree in Education, Business Administration, or closely related field

Tools

MS Word

PowerPoint

Excel

CRM systems

Job description

Berkshire Community College (BCC) has the distinction of being the first community college established in the Commonwealth of Massachusetts. Nestled in the scenic Berkshire Hills, our nearly 2,000 students have access to a wide range of career and transfer programs on our newly renovated campus. Occupying a scenic 180-acre property, just minutes from downtown Pittsfield, Massachusetts, BCC provides students from a broad range of cultural and socioeconomic backgrounds with an intimate learning environment, small class sizes, and much opportunity for interaction with faculty. Berkshire County was home to many forward-thinking historic figures including, W.E.B. DuBois, Susan B. Anthony, and Elizabeth (Mumbet) Freeman, all of whom were pioneers of social justice. The Berkshires contain both rural and urban elements, combining a beautiful natural environment with world class museums and other cultural opportunities. Pittsfield and Berkshire County continue to evolve, with immigrants from over 70 countries now calling the Berkshires their home. BCC seeks to recruit diverse employees who embrace, as well as demonstrate, a commitment to diversity and inclusion and whose experiences and perspectives model the opportunities and success derived from a college education.

Job Description:

The One Stop Enrollment Center is seeking an Enrollment Counselor to work in a fast-paced, high energy, and service-oriented environment. Reporting to the Director of Admissions, this position will serve as a member of the enrollment services team and support recruitment initiatives, including meeting with prospective students, assisting with the enrollment process including certificate or degree program overview and admission requirements. The Enrollment Counselor is responsible for planning and conducting recruitment events both on and off campus including high school visits, campus tours, group visits, college fairs, and community events.

Key Responsibilities and Duties

Recruitment:

• Provide information to prospects, applicants, and students via telephone, e-mail, website, walk-in visits, or scheduled appointments;
• Offer guidance and assistance to prospective students and applicants regarding college programs and financial and academic planning;
• Conduct recruitment presentations, information sessions, campus tours, and participate in various enrollment events;
• Collaborate with select local high schools and community-based organizations on admission activities relating to recruitment and the enrollment process;
• Collect and maintain student information in the College's CRM and communication systems.

Application Review:

• Process admissions, enrollments, withdrawals, transfer credit evaluations, and related student records activities.
• Assist prospective and international students with admissions applications and required documentation.

General Responsibilities:

• Participate in college, division, and department meetings, events, trainings, open house, career panels, information sessions, etc. and serve on college committees, working groups, task forces and other professional organizations recommended and approved by supervisor;
• Conducts campus tours as needed;
• Support One Stop Enrollment Center operations and student service initiatives.
• Utilize student information systems, CRM platforms, communication tools, and Microsoft Office applications to support enrollment services.
• Perform related duties consistent with the responsibilities of the position.
• Work occasional evenings and weekends as required.

Requirements:

• Bachelor's degree in Education, Business Administration, or closely related field; with two (2) years experience and/or training involving college enrollment, customer relations, or office administration; or an equivalent combination of education, training, and experience.
• Experience in recruiting, outreach, or sales roles;
• Demonstrated ability to communicate effectively;
• Excellent problem-solving skills;
• Strong interpersonal, organizational, and time management skills;
• High level of experience in Microsoft Office, MS Word, PowerPoint, and Excel;
• Ability and willingness to travel locally and to work occasional weekends and evenings;
• Must have reliable transportation to conduct outreach and recruitment activities throughout the service area.

Preferred Knowledge and Skills:

• Prior community college or other higher education experiences;
• Recruitment and/or Admissions experience in Higher Education;
• Bi-lingual or Multi-lingual.
  

Additional Information:

• Source of Funding: State Funded
• Salary: $58,979 - $70,119 per MCCC contract*; Grade 3; Full-time; Benefited
• Area of Assignment: Admissions
• Work Schedule: 37.5 hours per week between 8 a.m. and 5 p.m. Requires flexibility to work occasional evenings and/or weekends.

*Actual salary is commensurate with qualifications and experience and in accordance with the MCCC/MTA Collective Bargaining Agreement (CBA).

BCC is committed to providing an inclusive learning and working environment that values the diverse backgrounds of all people and encourages applications from individuals whose experiences and perspectives model the opportunities and success derived from a college education.

Berkshire Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran status, genetic information, gender identity or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation or sexual violence shall be referred to the College's Affi…

PLEASE NOTE: At this time, Berkshire Community College is not able to offer employment-based visa sponsorship.

BACKGROUND CHECK: Candidates will be required to pass a CORI and SORI check as a condition of employment.