Enrollment Call Center Manager & Training Lead

University of Colorado Boulder; Boulder (CO); On-site; USD 65,000 - 88,000; Full time

Job summary

University of Colorado Boulder’s Office of the Registrar invites applications for the Call Center Manager. This role leads the call center student team, delivering consistent, professional service to students, parents, alumni, staff and the public, and ensures accurate information about registration procedures and policies.

In partnership with the Front Desk Manager and BI & Development team, you will manage ticketing, track data metrics, and drive process improvements to better serve customers.

Responsibilities

• Manages the call center student team (10–15 staff) and up to three team leads, ensuring consistent, professional customer service.
• Trains staff and collaborates with the Front Desk Manager to ensure training consistency across the department.
• Manages a ticketing system for customer interactions and collects data metrics to improve processes.

Job description

University of Colorado Boulder’s Office of the Registrar invites applications for the Call Center Manager. This role leads the call center student team, delivering consistent, professional service to students, parents, alumni, staff and the public, and ensures accurate information about registration procedures and policies.

In partnership with the Front Desk Manager and BI & Development team, you will manage ticketing, track data metrics, and drive process improvements to better serve customers.