Enrollment & Automation Lead — Family Experience

Healthy Kids Extended Day Program; Town of Fishkill (NY); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Employer-Paid Childcare

Medical, Vision, and Dental Insurance

AFLAC Supplemental Plans

401(k) for eligible employees

Paid Holidays, PTO, and Paid Sick Time

On-Demand Pay

Career development and growth

Job summary

Healthy Kids Programs in Fishkill, NY is seeking a Customer Experience & Automation Manager to guide families through enrollment and to streamline the systems behind it. This role combines customer service, family enrollment, technology, and process improvement to create a smooth, high-touch experience for diverse families.

You will manage registrations, subsidies, and communications, while identifying opportunities to automate repetitive tasks and improve overall efficiency.

Qualifications

• Experience in customer service, administrative support, registration, enrollment, or another client-facing operations role.
• Excellent written and verbal communication skills.
• Strong attention to detail and accuracy.
• Comfortable learning and using digital systems and technology platforms.
• Effective time management and ability to manage multiple priorities.
• Team-oriented mindset with flexibility and adaptability.
• High school diploma or equivalent.

Responsibilities

• Serve as primary contact for prospective and enrolled families through phone and email.
• Guide families through registration, enrollment, scheduling, and required documentation.
• Process registrations accurately, including billing, scheduling, and account setup.
• Follow up with prospective families to help them complete enrollment and stay engaged throughout the process.
• Develop expertise in childcare subsidy and tuition assistance programs across Healthy Kids service areas.
• Help families understand subsidy eligibility, application, recertification, and documentation requirements.
• Support families in completing enrollment steps that coordinate with childcare assistance and subsidy programs.
• Track subsidy-related registration progress and proactively communicate next steps to families.
• Maintain current knowledge of changing subsidy policies, deadlines, and family requirements.
• Track registration activity and generate reports using CRM and registration systems.
• Collaborate with Marketing, Finance, and Operations to support enrollment growth and improve the family experience.
• Identify repetitive, time-consuming tasks that could be automated.
• Build and maintain automated communications and reminders using approved systems.
• Support CRM optimization, data cleanup, and process standardization.
• Assist with workflow automation tools and AI-enabled processes.

Skills

Customer service

Administrative support

Registration

Enrollment

Education

High school diploma or equivalent

Tools

CRM systems

Workflow tools

AI tools

Job description

Healthy Kids Programs in Fishkill, NY is seeking a Customer Experience & Automation Manager to guide families through enrollment and to streamline the systems behind it. This role combines customer service, family enrollment, technology, and process improvement to create a smooth, high-touch experience for diverse families.

You will manage registrations, subsidies, and communications, while identifying opportunities to automate repetitive tasks and improve overall efficiency.