Enrollment & Customer Experience Specialist - Part Time

Healthy Kids Programs; Town of New Windsor (NY); On-site; USD 25,000 - 29,000; Part time

Benefits offered by this job

Employer-paid childcare for days/hours

Telehealth, vision, and dental

401(k) for eligible employees

Paid sick time

On-demand pay

Professional development and career"

Job summary

Healthy Kids Programs is seeking a Customer Experience Specialist to support families through registration and enrollment, ensuring a smooth and positive experience.

This role blends customer service, family enrollment, technology, and administrative tasks. You will be the main point of contact for prospective and enrolled families, guiding them through registration, scheduling, and required documentation, and helping them access childcare subsidy programs.

Qualifications

• Experience in customer service, enrollment, or another client-facing role.
• Excellent written and verbal communication skills.
• Strong attention to detail and accuracy.
• Comfortable learning and using digital systems and technology platforms.
• Effective time management and ability to manage multiple priorities.
• Team-oriented mindset with flexibility and adaptability.

Responsibilities

• Serve as a primary point of contact for prospective and enrolled families through phone and email.
• Guide families through registration, enrollment, scheduling, and required documentation.
• Process registrations accurately, including billing, scheduling, and account setup.
• Follow up with prospective families to help them complete enrollment and stay engaged throughout the process.
• Develop expertise in childcare subsidy and tuition assistance programs across Healthy Kids service areas.
• Help families understand subsidy eligibility, application, recertification, and documentation requirements.
• Support families in completing enrollment steps that coordinate with childcare assistance and subsidy programs.
• Track subsidy-related registration progress and proactively communicate next steps to families.
• Maintain current knowledge of changing subsidy policies, deadlines, and family requirements.
• Track registration activity and generate reports using CRM and registration systems.
• Collaborate with Marketing, Finance, and Operations to support enrollment growth and improve the family experience.

Skills

Customer service

Administrative support

Enrollment & registration

CRM systems

Communication skills

Education

High school diploma or equivalent

Tools

CRM software

Job description

Healthy Kids Programs is seeking a Customer Experience Specialist to support families through registration and enrollment, ensuring a smooth and positive experience.

This role blends customer service, family enrollment, technology, and administrative tasks. You will be the main point of contact for prospective and enrolled families, guiding them through registration, scheduling, and required documentation, and helping them access childcare subsidy programs.