Enrollment and Eligibility Representative

Fts Inc; Chattanooga (TN); On-site; USD 42,000 - 54,000; Full time

Job summary

Fts Inc in Chattanooga is seeking an Enrollment and Eligibility representative for a 6-month contract to hire, onsite 5x a week. The role emphasizes processing payroll reports, eligibility records, and participant support across benefits and COBRA accounts.

You will handle enrollment applications, assist participants by phone, email, and mail, and collaborate with employers and unions to resolve discrepancies and ensure accurate processing. Strong data entry and Excel skills are required.

Qualifications

• Bachelor's degree or equivalent experience.
• At least 1 year of data entry and account balancing experience.
• Strong mathematical skills and attention to detail.
• Typing speed of at least 30 WPM.
• Excellent written and verbal communication skills.
• Strong proficiency in Microsoft Office with advanced proficiency in Microsoft Excel.
• Excellent time management and ability to multitask.
• Strong organizational, planning, problem-solving, and troubleshooting skills.
• Ability to manage complex issues with a collaborative approach.
• Dependable attendance and a commitment to supporting team goals.

Responsibilities

• Process employer payroll reports and member contributions accurately within our benefits system.
• Review and reconcile account information to ensure eligibility records are correct.
• Investigate discrepancies, resolve exceptions, and process account adjustments, refunds, and self-payments.
• Maintain accurate member, employer, and eligibility information.
• Process enrollment applications and supporting documentation.
• Assist participants by phone, email, and written correspondence with eligibility, coverage, and account-related questions.
• Set up and maintain retiree and COBRA accounts.
• Provide accurate information regarding benefits, payments, and coverage options.
• Process life insurance claims and related documentation.
• Serve as a primary contact for employers, vendors, and local unions regarding eligibility and contribution matters.
• Research and resolve reporting discrepancies and payroll-related issues.
• Collaborate with internal teams and external partners to ensure timely and accurate processing.
• Identify and resolve account or processing issues while maintaining a high level of accuracy.
• Follow established policies and procedures to ensure compliance and consistency.
• Support special projects and contribute to ongoing process improvements.

Skills

Data entry

Account balancing

Mathematical skills

Typing 30 WPM

Microsoft Office

Time management

Multitasking

Attention to detail

Communication

Education

Bachelor's degree or equivalent

Tools

Microsoft Excel

Job description

Our client in the Chattanooga area is looking for an Enrollment and Eligibility representative for a 6 month contract to hire position. This role is onsite 5x a week.

Required Experience :

• Bachelor's degree or equivalent experience.
• At least 1 year of data entry and account balancing experience.
• Strong mathematical skills and attention to detail.
• Ability to enter at least 10,000 KSPH.
• Typing speed of at least 30 WPM.
• Excellent written and verbal communication skills.
• Strong proficiency in Microsoft Office, with advanced proficiency in Microsoft Excel.
• Excellent time management skills with the ability to multitask, prioritize, and meet deadlines.
• Strong organizational, planning, problem-solving, and troubleshooting skills.
• Ability to manage complex issues while maintaining a positive, flexible, and collaborative approach.
• Dependable attendance and a commitment to supporting team goals. Responsibilities:

Eligibility & Contribution Administration

• Process employer payroll reports and member contributions accurately within our benefits system.
• Review and reconcile account information to ensure eligibility records are correct.
• Investigate discrepancies, resolve exceptions, and process account adjustments, refunds, and self-payments.
• Maintain accurate member, employer, and eligibility information.

Participant Support

• Process enrollment applications and supporting documentation.
• Assist participants by phone, email, and written correspondence with eligibility, coverage, and account-related questions.
• Set up and maintain retiree and COBRA accounts.
• Provide accurate information regarding benefits, payments, and coverage options.
• Process life insurance claims and related documentation.

Employer & Union Partnership

• Serve as a primary contact for employers, vendors, and local unions regarding eligibility and contribution matters.
• Research and resolve reporting discrepancies and payroll-related issues.
• Collaborate with internal teams and external partners to ensure timely and accurate processing.

Problem Solving & Process Improvement

• Identify and resolve account or processing issues while maintaining a high level of accuracy.
• Follow established policies and procedures to ensure compliance and consistency.
• Support special projects and contribute to ongoing process improvements.

Preferred Experience

• Experience working with Taft-Hartley Trust Funds.
• Experience working with eligibility, benefits administration, payroll contributions, or similar participant-focused environments.