Enrollment Advisor — Student Success & Financial Aid

Iowa State University - College of Design; Ames (IA); Vor Ort; USD 42.000 - 56.000; Vollzeit

Benefits dieser Stelle

Health and dental benefits

Retirement benefits (defined benefit &

Onsite childcare (Ames, IA)

Life insurance and long-term disabled

Flexible Spending Accounts

Employee Assistance Program

Wellbeing program

WorkFlex options

Zusammenfassung

Iowa State University’s Office of Enrollment Services is seeking an Admissions II – Enrollment Advisor to guide prospective and current students through admissions and financial aid processes. The role involves high-volume communication by phone, email, and in person, with emphasis on accuracy, responsiveness, and student-centered service.

Responsibilities include advising on admissions requirements, application status, and financial aid, using systems like Workday Student and Salesforce, and

Qualifikationen

• Bachelor’s degree and 2 years of related experience.
• Experience in higher education student services.
• Experience with Workday Student, Salesforce, and Navigate CRM systems.

Aufgaben

• Counsel and guide prospective and current students through the full enrollment process.
• Provide accurate and timely customer service via phone, email, and in-person communication.
• Manage high-volume inquiries with professionalism, efficiency, and a positive attitude.
• Advise on admissions requirements, application status, financial aid processes, and action items.
• Track and document communications in CRM systems to ensure consistent follow-up.
• Support admissions and enrollment events such as campus visits and Orientation activities.

Kenntnisse

Customer service

Communication

Advising students

Team collaboration

Ausbildung

Bachelor's degree

Tools

Workday Student

Salesforce

Navigate

Jobbeschreibung

Iowa State University’s Office of Enrollment Services is seeking an Admissions II – Enrollment Advisor to guide prospective and current students through admissions and financial aid processes. The role involves high-volume communication by phone, email, and in person, with emphasis on accuracy, responsiveness, and student-centered service.

Responsibilities include advising on admissions requirements, application status, and financial aid, using systems like Workday Student and Salesforce, and