Enrollment Advisor II - Admissions & Aid Support

Iowa State University - College of Design; United States; On-site; USD 42,000 - 56,000; Full time

Job summary

Iowa State University invites applications for the Admissions II – Enrollment Advisor role within the Office of Enrollment Services. The position supports prospective and current students through admissions and financial aid processes, handling inquiries via phone, email, and in person, and coordinating with campus resources.

The role requires a bachelor’s degree and at least two years of related experience, with familiarity in Workday Student, Salesforce, and Navigate preferred.

Qualifications

• Bachelor’s degree and 2 years of related experience.
• Experience in a high-volume customer service role or higher education setting preferred.
• Knowledge of admissions and financial aid processes is desirable.

Responsibilities

• Counsel prospective and current students through the enrollment process.
• Provide accurate information via phone, email, and in person.
• Research and resolve student questions using CRM systems.
• Advise on admissions requirements, status, and financial aid processes.
• Document communications in CRM for consistent follow-up.
• Coordinate with campus resources and events like Admitted Student Day.

Skills

Customer service

Communication

Education

Bachelor’s degree

Tools

Workday Student

Salesforce

Navigate

Job description

Iowa State University invites applications for the Admissions II – Enrollment Advisor role within the Office of Enrollment Services. The position supports prospective and current students through admissions and financial aid processes, handling inquiries via phone, email, and in person, and coordinating with campus resources.

The role requires a bachelor’s degree and at least two years of related experience, with familiarity in Workday Student, Salesforce, and Navigate preferred.