Enrollment Advisor II - Prospective Student Guidance

Iowa State University; Ames (IA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Onsite childcare

Life insurance

Long-term disability

Flexible Spending Accounts

Employee Assistance Program

Wellbeing program

WorkFlex options

Job summary

Iowa State University is seeking an Admissions II Enrollment Advisor to support prospective and current students through the admissions and financial aid process. The role involves handling inquiries via phone, email, and in-person interactions, advising on admissions steps, and connecting students with campus resources.

The role emphasizes delivering high-quality service, using systems like Workday Student and Salesforce, and supporting campus events and training.

Qualifications

• Bachelor’s degree required.
• 2 years of related experience required.

Responsibilities

• Counsel and guide prospective and current students through the full enrollment process.
• Provide accurate and timely customer service via phone, email, and in-person communication.
• Manage high-volume inquiries with professionalism, efficiency, and a positive attitude.
• Advise on admissions requirements, application status, financial aid processes, and action items.
• Utilize Workday Student, Salesforce, and other systems to research and resolve student questions.
• Navigate moderate to complex inquiries with accuracy and escape issues when appropriate.
• Interpret and apply admissions and financial aid policies, procedures, and compliance requirements.
• Track and document communications in CRM systems to ensure consistent and accurate follow-up.

Skills

2 years of related experience

Education

Bachelor’s degree

Job description

Iowa State University is seeking an Admissions II Enrollment Advisor to support prospective and current students through the admissions and financial aid process. The role involves handling inquiries via phone, email, and in-person interactions, advising on admissions steps, and connecting students with campus resources.

The role emphasizes delivering high-quality service, using systems like Workday Student and Salesforce, and supporting campus events and training.