Enrollment Advisor New Chandler, AZ

Boundless Learning; Chandler, Northern (AZ, KY); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Boundless Learning in Chandler, AZ is seeking an Enrollment Advisor to guide prospective students through the application, enrollment, and onboarding journey for bachelor’s, master’s and certificate programs.

You will consult with applicants, identify needs, explain program fit, and support them through registration and start. The role requires strong communication, teamwork with the Enrollment leadership team, and a flexible schedule including weekends.

Qualifications

• 4-year degree from an accredited institution.
• Sales-focused call center or customer service experience preferred.
• General knowledge of college admissions and recruitment preferred.
• Exemplary verbal and written communication skills.
• Ability to multi-task and meet deadlines.
• Proficient in MS Office.

Responsibilities

• Guide prospective students through the application, enrollment, and onboarding journey for degree programs.
• Discover needs and concerns, and demonstrate how programs meet those needs.
• Support applicants through registration and program start.
• Collaborate with the Enrollment leadership team to meet targets.
• Maintain and update applicant interactions in the database.

Skills

Verbal & written comms

Multi-tasking under pressure

MS Office proficiency

Evenings & weekend availability

Education

Bachelor's degree

Tools

MS Office

Job description

At Boundless Learning we are empowering our customers to deliver exceptional experiences that expand opportunities for learners around the world. We put learner success at the heart of everything we do, empowering our partners to deliver personalized, learner-centric experiences that boost access and create economic mobility. At Boundless Learning you’ll have the opportunity to collaborate with passionate, diverse teams, where your ideas are valued, and your expertise is respected. Join us on this meaningful journey towards transforming education and making a lasting difference in the lives of learners worldwide.

Summary

Consultative position focused on facilitating prospective students through the application, enrollment, and onboarding journey for bachelors, masters and/or certificate programs. The Enrollment Advisor will discover the needs and concerns of prospects, demonstrate how our programs can best meet those needs, and support the prospective students through the admissions process to include registration completion and program start. Work collaboratively in a team focused environment to meet the needs of the prospective students and the Academic Partner.

Responsibilities

Specific duties and responsibilities include, but are not limited to, the following. Other duties and responsibilities may be assigned.

• Consistently achieves daily targets pertaining to call volume, customer service time, initial contacts, new applications, and new completed files as established by the Enrollment leadership team.
• Achieves term enrollment targets assigned per program.
• Meet the Call/SMS/Email Quality Score as communicated by enrollment leadership
• Consistently participate in 1:1 coaching interactions with direct line manager while being self-aware of current performance, insights and actions needed to improve
• Effectively communicate with prospective students via call campaigns, SMS, chat and emails regarding the online program.
• Build and manage a mature, active pipeline of leads
• Advise prospective students using a consultative enrollment process, with the goal of determining if the program is a fit for their educational needs.
• Effectively follow departmental lead management guidelines for all leads.
• Utilize database tools to efficiently track each interaction and the progress of all assigned leads.
• Effectively communicate trends, quality of leads, and program updates with appropriate departmental team members.
• Adhere to Title IV and FERPA compliance standards.
• Consistently conduct self-audits to ensure efficiency and consistency of database.
• Monitor application process to ensure effective communication in tandem with application deadlines.
• Update database system to reflect current/upcoming term information (email templates, enrollment periods, filters, etc.).
• Requires the ability to have a flexible schedule, including weekends and evenings to accommodate student, departmental and company’s needs. This may include working more than 40 hours a week, at overtime compensation rate.

Qualifications

• 4-year degree from an accredited institution and/or appropriate combination of education and significant experience
• Experience within a sales-focused distributed contact center, inside sales, and/or customer service is preferred
• General knowledge of college admissions and recruitment is preferred
• Exemplary verbal and written communication skills
• The ability to multi-task and work well under pressure with tight timelines
• Proficient in MS Office
• Ability to work the occasional evening until 9:00 PM, and Saturday shifts as required

Requirements

• This position is based full-time in office in Chandler, AZ

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Boundless Learning’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.