Enhanced Service Coordinator

Presbyterian Villages of Michigan; Jackson (MI); On-site; USD 45,000 - 60,000; Full time

Job summary

A nonprofit senior living organization in Michigan is seeking a Service Coordinator. This role involves coordinating programs and services to assist residents in maintaining quality of life. Responsibilities include assessing and identifying residents’ needs, managing supportive services, and coordinating various wellness programs. Candidates should have an associate's degree in social work, psychology, or gerontology, with prior experience in social service delivery preferred. Strong communication skills are essential, alongside the ability to advocate for residents. The position offers an opportunity to work in a meaningful environment.

Qualifications

• Associate's degree in social work, psychology, or gerontology preferred.
• Experience with social service delivery for the elderly is a plus.
• Ability to advocate and problem-solve.

Responsibilities

• Coordinate programs to help residents maintain quality of life.
• Assess resident needs and identify outside resources.
• Manage supportive services and maintain resident files.
• Coordinate counseling and health screening services.

Skills

Good communication

Interpersonal skills

Working knowledge of Windows

Microsoft Office Suite

Resident software data systems

Education

Minimum associate's degree in social work, psychology, or gerontology

Job description

To expedite your interest, please visit www.pvm.org to complete an application (include compensation expectations).

Job Summary

• The Service Coordinator assumes responsibility for coordinating programs and services to help residents maintain a good quality of life and age in place.
• Assisting in assessing and identifying resident and family needs and outside resources to meet those needs.
• Areas of assistance may include physical, mental, psychological and/or social as it relates to aging and moving in/moving out.
• Responsible for networking with community organizations and seeking affordable and new services to offer residents.
• Initiates and completes psychosocial assessments, interviewing patients, families and others in order to evaluate current condition and identify current or potential adjustments.
• Provides general case management (and referral services) and maintains complete and updated resident files. Monitor and manage supportive services where necessary.
• Coordinates services for optimal living (i.e., aging in place and wellness philosophies).
• Completes Care Plans/Quarterly Monitoring with residents needing referrals and follows up on all services at and after implementation.
• Submits Semi-Annual Performance Reports to HUD in order to maintain funding for the Service Coordination program at the property.
• Engage all residents to identify areas of need, and make necessary referrals. Organize and promote resident involvement in on and off-site programs.
• Assists in the coordination of home care services to enable independent living and aging in place. Including development of a Resource Directory that include a list of service providers. Continually educates residents (and staff) on a variety of matters including service availability, application procedures, resident rights, health/safety/fitness, issues relating to aging etc.
• Coordinates counseling, occasional visits from a nurse, preventative health screening/wellness and legal advocacy.

Education

• Minimum associate's degree or equivalent in social work, psychology, or gerontology preferred.

Experience

• Two or more years of experience in social service delivery with the elderly and/or family population is a plus.
• Demonstrated working knowledge of supportive services and other resources in the area served by the project.
• Demonstrated ability to advocate, organize, problem-solve, and provide results for the residents served.

Skills/Abilities

• Good communication, comprehension and interpersonal skills.
• Working knowledge of Windows, Microsoft Office Suite, and resident software data systems (AASC online, Care Guide, RealPage, OneSite, or similar related systems, etc.).

About the Company

Presbyterian Villages of Michigan (PVM) celebrated its 80th Anniversary in 2025 and has long been recognized as a premier provider of senior living and services. A nonprofit, faith-based organization and recognized leader in the aging field, PVM has many locations, which include independent living, assisted living, skilled nursing, memory care, and stay and play services, throughout Michigan’s Lower Peninsula. PVM is also a leader in helping enrich the lives of those who prefer to remain in their own homes through a variety of home and community based services. PVM is a co‑sponsor of two regional Programs of All‑Inclusive Care for the Elderly (PACE), one in Southeast Michigan and the second in Central Michigan. Combined, these programs serve an additional 1,000 individuals through coordinated care resources that address their medical, social, and physical needs. In many senior living locations, service coordinators are available to assist residents with accessing services and planning assistance.