Technical Support Engineer - Industrial Traceability

Brady Corporation; Pittsburgh (Allegheny County); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health Insurance

401(k) with company match

Paid time off

Job summary

Brady Corporation is seeking a Technical Support Representative - Traceability at our Cranberry Township, PA site. You will provide hands‑on and over‑the‑phone support to external customers of our Engraving Solutions division, resolving issues remotely or dispatching field service for on‑site visits.

Role includes testing and repairing equipment, using remote diagnostics, and maintaining clear documentation.

Qualifications

• 3+ years in technical support, electronics repair, or industrial equipment maintenance.
• Hands‑on troubleshooting of electrical, mechanical, and automation components.
• Excellent verbal and written communication for customer interactions.

Responsibilities

• Serve as the primary technical contact for external customers via phone and ticketing.
• Escalate issues and coordinate with field service for on‑site visits when remote resolution isn’t possible.
• Conduct hands‑on testing, diagnostics, and repairs on equipment received at the facility during low volume periods.
• Perform remote diagnostics using desktop software and testing equipment to isolate faults.
• Maintain clear, professional communication with customers, distributors, and internal teams.

Skills

Technical support

Electronics repair

Industrial equipment maintenance

Education

Associate degree or technical school

Tools

Salesforce

SAP

Job description

Brady Corporation is seeking a Technical Support Representative - Traceability at our Cranberry Township, PA site. You will provide hands‑on and over‑the‑phone support to external customers of our Engraving Solutions division, resolving issues remotely or dispatching field service for on‑site visits.

Role includes testing and repairing equipment, using remote diagnostics, and maintaining clear documentation.