English-Speaking Support Associate (Fully Remote)

Wolt; United States; À distance; USD 21 000 - 39 000; Plein temps

Avantages offerts par ce poste

Private health insurance

FitPass

Cashback on Wolt orders

Résumé du poste

Wolt is hiring for a remote customer support role serving customers, couriers, and merchants across multiple countries. The team operates 24/7 with shifts including weekends and holidays.

You will handle inquiries via live chat, phone, and email, resolve escalations quickly, and use multiple tools while staying updated on processes. Wolt offers private health insurance, FitPass, and cashback on Wolt orders, plus structured onboarding and clear career development.

Qualifications

• Handle inquiries via live chat, phone, and email support.
• Resolve escalations and time-sensitive cases quickly and professionally.
• Comfortable working shifts including weekends and holidays.

Responsabilités

• Field inquiries from customers, couriers, and merchants across countries via live chat, phone, and email.
• Resolve escalations promptly and manage time-sensitive issues with professionalism.
• Use multiple tools and stay updated on processes to provide accurate, timely responses.

Description du poste

• You'll be part of Wolt's Support team, assisting customers, couriers, and merchants across multiple countries.
• Work shifts including weekends and holidays, with 24/7 operations.

Day-to-Day:

• Handle inquiries via live chat, phone, and email support.
• Resolve escalations and time-sensitive cases quickly and professionally.
• Use multiple tools and stay updated on processes.

What We Offer:

• Fully remote work with all necessary equipment provided.
• Structured onboarding, mentoring, and clear career development path.
• Private health insurance, FitPass, and cashback on Wolt orders.

Wolt builds technology that brings joy, simplicity, and earnings to neighborhoods, delivering everything from restaurant food to everyday items in over 500 cities across 30 countries. After joining forces with DoorDash in 2022, Wolt operates as a fast-paced, entrepreneurial company where employees learn, build, and ship more than in most other places.