Retail Onboarding Specialist

Wolt - English; Berlin (NH); On-site; USD 67,000 - 95,000; Full time

Benefits offered by this job

Salary & flexible working hours

30 days paid holiday

Discount on Wolt orders

Public transport allowance

Wellness allowance

Weekly all-hands meetings

Regular team events

Job summary

Wolt in Berlin is seeking a Senior Retail Onboarding professional to own the end-to-end onboarding of retail partners, from first contact to go-live. You will train merchants, coordinate data entry, and optimize catalog quality with a strong focus on data accuracy using Excel.

You will work cross-functionally with Sales, Account Management and other teams to remove bottlenecks, accelerate onboarding velocity, and scale operations in a dynamic, international tech environment.

Qualifications

• 4+ years in sales, account management, operations or customer support.
• Strong ownership and proactive problem solving.
• Fluent German and English communication, written and spoken.

Responsibilities

• Own end-to-end onboarding of retail partners from first contact to go-live.
• Onboard, train, and support merchants, including on-site training when needed.
• Coordinate photoshoots and manage external workforce for data entry and catalog creation.
• Edit, structure, and optimize menus and assortments with a focus on data quality using Excel.
• Collaborate with Sales, Account Management and other stakeholders to remove bottlenecks.

Skills

Ownership

Entrepreneurial mindset

Structured

Detail-oriented

Bilingual German/English

Sales experience

Account management

Operations experience

Customer support experience

Excel skills

Google Sheets

Tools

Excel

Google Sheets

Job description

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

Are you highly detail-oriented, with outstanding communication skills? Do you thrive in cross-functional environments, take ownership, and approach complex challenges in a structured and proactive way? If this sounds like you, we'd love to connect!

About the Team

Our Retail Onboarding Team (ReOB) is the heart and soul of Wolt. We ensure that all our retail partners are set up for long-term success through a seamless, scalable onboarding, menu, and catalog experience. ReOB combines hands‑on onboarding & communication with data-driven menu management and elements of category management.
As Wolt continues to grow, so does the complexity of our operations. As a Senior member of the Retail Onboarding team, you will play a key role in driving, optimizing, and scaling our onboarding engine in the German market. You will work closely with internal teams as well as major retail partners (e.g. key accounts like Edeka), ensuring we maximize both speed and quality.

What we offer:

The opportunity to play a key role in shaping something exceptional in an international environment
A steep learning and growth curve in a global technology company
An attractive salary and flexible working hours
High ownership and autonomy within a dynamic team
A flat hierarchy in a scaling start-up environment
Discount on Wolt orders
Public transport allowance
Wellness allowance (Urban Sports Club)
Weekly (virtual) all-hands meetings and regular team events
Flexible working hours + 30 days paid holiday

Are you excited about this opportunity because you will…

• Own the end-to-end onboarding of retail partners – from first contact to successful go-live
  Actively onboard, train, and support merchants, including conducting on-site training when needed
  Coordinate photoshoots and manage external workforce for data entry and catalog creation
  Edit, structure, and optimize menus and assortments, with a strong focus on data quality (Excel is a core part of your daily work)
  Ensure high-quality product data and continuously improve catalog standards
  Collaborate closely with Sales, Account Management, and other stakeholders to remove bottlenecks across the onboarding funnel
  Act as a central driver of onboarding velocity by proactively identifying and resolving roadblocks
  Analyze and improve workflows, leveraging new technologies to scale operations

Our expectations

You demonstrate strong ownership and an entrepreneurial mindset, working independently with limited guidance
You are structured, detail-oriented, and proactive in solving problems
You have excellent communication skills in German and English (written and verbal), and are confident working with senior stakeholders internally and externally
You are not afraid to pick up the phone, challenge stakeholders, and drive execution
You bring several years of experience (ideally 4+ years) in sales, account management, operations, or customer support
You are comfortable working with data and Excel/Google Sheets, and are eager to further develop these skills
You have strong analytical and problem-solving skills with a clear bias for action and impact
You thrive in cross-functional environments and actively drive collaboration

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.