English and Romanian Speaking Support Associate - Remote work

Wolt - English; EUA; Teletrabalho; USD 8900 - 14 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Fully remote work

15% cashback on Wolt orders

Meal vouchers (RON)

Medical subscription

Sports activity budget

Bookster access

Extra vacation days

Resumo da oferta

Wolt is hiring a full-time English & Romanian Speaking Support Associate to join our Shared Service Center. This fully remote role supports customers across multiple markets with a focus on fast, empathetic problem solving.

You will handle inquiries via chat, phone and email, resolve escalations, and follow internal policies and playbooks. Expect shift-based schedules, 24/7 coverage, and ongoing training for career growth.

Qualificações

• Fluent in English and Romanian (C1).
• Excellent communication and patience in customer interactions.
• Ability to multitask and stay organized in a fast-paced environment.

Responsabilidades

• Handle customer, courier, and merchant inquiries via live chat, phone and email.
• Resolve escalations and time-sensitive issues quickly and professionally.
• Support multiple markets and ticket flows according to business needs.

Conhecimentos

Fluent English

Fluent Romanian

Excellent communication

Patience

Detail-oriented

Multitasking

Formação académica

High school diploma

Ferramentas

CRM systems

Descrição da oferta de emprego

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

Join Wolt as a Full-Time English & Romanian Speaking Support Associate!

We’re on the lookout for full-time (40 hrs/week) Support Associates who speak Romanian and English fluently to join our amazing Support team and be a part of our Shared Service Center, supporting multiple Wolt countries worldwide.

What you’ll be doing

As a Support Associate at Wolt, your key responsibility is to ensure that our customers and partners enjoy a positive experience and receive the help they need within the expected timeframes.

We’re looking for colleagues who value a stable and pleasant work environment just as much as continuous learning and skill development in delivering exceptional customer service in a fast-paced setting.

Day-to-day in this role, you’ll:

• Handle customer, courier, and merchant inquiries through live chat, phone, and email support
• Resolve escalations, operational issues, and time-sensitive cases quickly and professionally
• Support multiple Wolt markets, countries, user types, and ticket flows depending on business and queue needs
• Maintain a high-quality customer experience by using empathy, clear communication, and Wolt’s tone of voice
• Follow internal processes, company policies, playbooks, refund policies, escalation paths, and operational guidelines
• Use multiple tools at the same time, including support platforms, communication channels, knowledge bases, and operational tools
• Stay up to date with new processes, market changes, training materials, and internal updates

What We’re Looking For

• Excellent communication skills and plenty of patience
• Persistence, kindness, and empathy help you find the best solution for everyone involved
• Great attention to detail and strong focus
• You’re not intimidated by complex tasks that require quick thinking and good organization
• You handle stressful situations, you multitask, and you can handle multiple incoming interactions with ease
• Making fast decisions in challenging moments is one of your strengths
• You understand the importance of great customer experience
• You’re fluent in both Romanian and English (C1)
• You have at least a high school diploma
• You are willing to work in shifts, and on weekends, holidays, we operate 24/7
• You’re comfortable with new apps and systems, and adapt quickly to changes
• Any previous work experience is welcome, especially in a similar role - but it’s not a requirement! We’ll teach you everything you need to know.

What You’ll Get by Joining Us

• Fully remote work
• 15% cashback on your Wolt orders
• Meal vouchers worth 30 RON per working day
• 5-day work week
• Medical subscription in the Regina Maria clinics network (Priority Plus plan);
• Monthly sports activity budget (150 RON net, reimbursed upon invoice/receipt);
• Access to Bookster - an online library with over 10,000 titles, including physical book loans, articles, and audiobooks
• Extra vacation day s based on seniority (starting from 22 days + 1 additional day per year max 27 days per year);
• 2-week structured onboarding program
• Structured mentoring from our Team Leads
• Training sessions, workshops, and learning opportunities to enhance your skills
• A clear career development path, your growth as a Support Associate is our priority! With our support, you’ll have opportunities to grow and build your career within the company
• Wolt-wide training programs
• Employee Assistance Program for you and your immediate family
• A friendly, tolerant, and inclusive work environment
• All necessary equipment for your work (laptop, monitor, headset)

Working hours

Wolt Customer Support operates 7 days a week, 365 days a year, 24/7.
You’ll be working in morning, afternoon, or night shifts, scheduled over a 9-hour period, including a 1-hour unpaid break. Your paid working time will be 8 hours per shift. Shifts may include weekends and public holidays, depending on business and organizational needs.

Technical requirements:

• A strong and reliable internet connection and a suitable remote working environment without distractions
• This is a fully remote position, but all work must be performed from Romania only
• Candidates must also be available to fully participate in the training and onboarding process

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.