Engineering Technician: Troubleshooting & Process Improvement

IDEX

West Jordan (UT)

On-site

USD 39,950 - 48,216

Full time

14 days+

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Job summary

IDEX is seeking an Engineering Technician to support engineering and operations, helping to meet production schedules, troubleshoot issues, and improve product performance. The role partners with multiple teams, contributes to new product releases, and supports engineering change processes while mentoring assembly staff.

The position emphasizes hands-on technical work, data‑driven analysis, and a proactive mindset within a dynamic manufacturing environment.

Qualifications

Associate degree in a technical field preferred, or equivalent combination of education, training, and hands-on technical experience.
Experience in manufacturing, engineering, maintenance, technical service, product repair, failure analysis, equipment support, or similar hands-on technical environments preferred.
Strong mechanical and electrical troubleshooting aptitude.
Ability to read and interpret technical drawings, procedures, work instructions, specifications, test requirements, and basic product or equipment documentation.
Ability to inspect, troubleshoot, disassemble, repair/rebuild, test, and document findings on products, equipment, tooling, or process-related issues.
Ability to safely use hand tools, measurement tools, test equipment, computers, and standard manufacturing or office equipment.
Ability to collect, organize, analyze, and communicate technical information clearly through reports, verbal updates, and cross-functional discussions.
Practical, improvement-oriented mindset with strong attention to detail, teamwork, communication, and problem-solving skills.
Ability to work independently on assigned tasks while knowing when to elevate issues, ask questions, or involve Engineering, Quality, Operations, or other stakeholders.
Experience with Continuous Improvement, Lean Manufacturing, Theory of Constraints, Product Failure Analysis & Repair, field service support, equipment reliability, Total Productive Maintenance, Environmental, Health & Safety programs, or sustainability initiatives is preferred.
Ability to build strong relationships with internal and external stakeholders and work effectively in a team environment.

Responsibilities

Technical Support: Provide hands‑on technical assistance to engineering and production teams to resolve manufacturing and product performance issues.
Product Testing and Troubleshooting: Conduct experiments, analyze results, and recommend improvements under the direction of engineering.
Design and Documentation: Create detailed drawings based on existing examples and complete engineering change notices, drawing requests, and print revisions.
Process Improvement: Review and update work instructions to reflect best practices and improve manufacturing processes.
Failure Analysis: Perform product teardown and root cause analysis to identify potential failure modes and recommend corrective actions.
Data Collection and Reporting: Gather and analyze product data from design of experiments and produce professional reports summarizing findings and improvement recommendations.
Cross-Departmental Support: Provide engineering and drafting support to other departments as needed to drive production efficiency and product quality.
Engineering Change Process: Execute engineering change processes to ensure accuracy and alignment with project goals.
New product introduction, being first to engage with the new products from the production team and then to facilitate the transfer and training of the assembly team.
Informal team leader working with the Value Stream Manager to plan, build and review.