Engineering Technician – Connection & Infrastructure Acceptance Group

City of Durham; Durham (NC); On-site; USD 53,000 - 55,000; Full time

Job summary

The City of Durham is hiring in Planning & Development to support land-use and infrastructure projects. You will handle data mining and entry, respond to inquiries, and maintain multiple databases and logs, including paralegal and property research.

Key duties include invoicing and reconciling utility fees, creating billing accounts, and generating work orders for utility connections, while assisting senior staff on special projects. A fast-paced environment awaits.

Qualifications

• High School Diploma or equivalent.
• Three years engineering support experience in the area of assignment.
• Proficiency with data entry and record keeping.

Responsibilities

• Data mining and data entry for projects and records.
• Respond to internal and external inquiries via phone, email, or in person.
• Update and maintain multiple databases, records, and logs.
• Provide paralegal and property research support to senior staff.
• Generate work orders for installation of utility connections and services.
• Invoicing, collecting, processing, and daily reconciliation of various utility connection and development fees.
• Generate new utility billing accounts with billing codes and property details.

Skills

Excellent communication

Analytical thinking

Attention to detail

Education

High School Diploma or equivalent

Tools

MUNIS

Access databases

ArcGIS

Excel

Microsoft Office

Job description

Work. Serve. Thrive. With the City of Durham

Advance in your career while making a real difference in the community you serve.

Hiring Range: $53,272 - $55,000

Hours: 8:00 a.m. – 5:00 p.m.

A flexible work environment, top-notch management, highly qualified, competent staff and opportunities for career advancement and professional success make the Planning & Development Department a great place to work. We help plan and direct Durham’s growth to support a high quality of life, a robust economy, and a sustainable, equitable, and accessible Durham for generations to come. We work collaboratively with other agencies and the community in a fast- paced, innovative environment looking for solutions to today’s land‑use, community planning, and infrastructure challenges. If you’re talented, creative and focused on serving the community, join our team!

This position is integral to facilitating development projects within the City of Durham. Duties include data mining and entry; responding to internal and external customer inquiries and submittals via phone calls, emails, and in person; updating and maintaining multiple databases, records, and logs; paralegal and property research.

Key components of this position involve:

• Conducting property and paralegal research.
• Invoicing, collecting, processing, and daily reconciliation of various utility connection and development fees.
• Generate new utility billing accounts, which includes setting up appropriate billing codes, customer identification information, and property information and details.
• Generating work orders for the installation of utility connections and services.
• Provide paraprofessional support to senior staff as needed by conducting research and working on special projects.

• High School Diploma or equivalent (GED, HiSet, TASC).
• Three years engineering support experience in the area of assignment.

• Advanced knowledge of MUNIS, Access databases, ArcGIS, and Excel spreadsheets is preferred.
• Proficiency with building databases and/or queries.
• Excellent oral and written communication skills.
• Proficiency in Microsoft Office software.