Administrative Technician, Senior

City of Durham; Durham (NC); On-site; USD 53,000 - 61,000; Full time

Job summary

City of Durham is seeking an administrative support professional to join Edison Johnson Recreation Center, overseeing front desk operations, registrations, and clerical tasks to support daily recreation programs.

Ideal candidates will have a High School Diploma, at least three years of clerical experience, strong organizational and communication skills, and the ability to work as part of a team in a busy public-service environment.

Qualifications

• High School Diploma or equivalent required.
• At least three years of related clerical/administrative support experience.
• Strong communication and organizational skills.

Responsibilities

• Lead front desk staff, assist customers with registration and check-ins.
• Develop knowledge of recreation software systems and train others.
• Maintain site records and respond to information requests.
• Assist with staff scheduling, program scheduling, communications, and waitlist coordination.
• Address escalated customer issues and refer as needed.
• Assist with hiring by scheduling interviews and compiling documentation.
• Process transactions including refunds and financial documents.
• Enter data for reports, databases, and payroll.
• Monitor transactions and conduct research as required.
• Prepare documents, reports, and presentations; provide general admin support.
• Receive, process and route calls; may dispatch service calls.
• Update web pages.
• Open, log and distribute mail.

Skills

Customer assistance

Record keeping

Communication

Task management

Teamwork

Education

High School Diploma or equivalent

Tools

Recreation software systems

Job description

Work, Serve, Thrive. With the City of Durham

Advance in your career while making a real difference in the community you serve.

Hiring Range: $52,606.00 - $60,892.00 Annual

Hours: 8:30 am- 5:30 pm Monday-Friday, with some evenings and weekends required

This position is located at Edison Johnson Recreation Center.

A nationally accredited team of passionate professionals devoted to building better lives and a better community through the power of parks and recreation. Our talented team at Durham Parks and Recreation is devoted to community service and provides a diverse range of programs, services, opportunities, and experiences while being united through our core pillars of creating equitable economic impacts; advancing conservation; rejuvenating health and wellness; enhancing quality of life and sustaining social equity.

Edison Johnson Recreation Center is looking for a new team member to oversee administrative support for our operation. This is an opportunity for a skilled professional to be a part of the fun and enrichment that we bring to our community while building toward a career in public service. If you excel in customer assistance, record keeping, communication, task management, and working with a team, we look forward to finding out if Durham Parks and Recreation could be a great fit for you.

Devoted to providing clerical and/or office support activities for city functions and staff. Incumbents assigned to this class provide more advanced transaction processing involving basic research, verification, reconciliation and mathematical calculations, as well as respond to internal and external customer questions and inquiries by communicating standard policies and procedures. Incumbents may be assigned to confidential positions or handle confidential materials.

An incumbent is responsible for providing administrative support to staff, projects and/or an office or field function including processing more complex financial and service-related transactions and monitoring their status; processing customer-related transactions such as service requests, registrations and/or cash-handling; preparing documents, reports and presentations; entering and retrieving data; and ensuring the accuracy of information contained in databases and systems.

• Leads front desk staff, assists customers with registration and check-ins, responds to inquiries.
  Develops and employs a strong knowledge of recreation software systems to perform a variety of functions, trains others on systems and procedures.
  Maintains responsibility for site record keeping and responds to information requests.
  Assists with staff scheduling, program scheduling, communications, and waitlist coordination.
  Addresses or refers escalated customer issues and requests.
  Assists with hiring by scheduling interviews, contacting references, and compiling documentation.
• Receives, prepares, processes and verifies transactions including calculating and providing refunds and recording and submitting financial documentation such as invoices, bank deposits, credit card expenses, travel authorizations and/or purchasing requisitions; or processes and assigns service work orders.
• Enters data for reports, databases, work orders, payroll and/or tracking information; retrieves and compiles data.
• Monitors transactions for progress and performs research as required.
• Prepares and produces documents, reports and/or presentations from verbal information and/or written drafts; provides general administrative support to staff and/or projects.
• Receives, processes and routes calls, which may include dispatching calls for service, as assigned.
• Updates web pages, as assigned.
• Opens, logs and distributes mail.

• High School Diploma or equivalent (GED, HiSet, TASC)
• Three years of related clerical/administrative support experience