Engineering Technical Support Specialist

Orvixengr; New York (NY); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Orvix Engineering in New York is seeking a Customer Service Specialist to deliver high-quality support to our clients. You will be the first point of contact for technical inquiries, service issues, and product questions, guiding customers through processes and coordinating with internal teams.

The role emphasizes effective communication, problem solving, and accurate documentation in our CRM. You will help maintain customer satisfaction, process orders, and contribute to improving service

Qualifications

• Strong communication skills, both written and verbal, with the ability to explain technical concepts clearly.
• Good problem-solving abilities to handle complaints and troubleshoot issues.
• Excellent organizational skills to manage multiple inquiries accurately.
• Proficiency with CRM systems and office productivity tools.
• Ability to collaborate with sales, engineering, and operations.
• Empathetic, customer-focused attitude and professional demeanor.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and other channels.
• Resolve customer concerns in a professional manner to maintain satisfaction.
• Provide product or service information and guide customers through processes.
• Document interactions and keep records in the CRM system.
• Troubleshoot issues and coordinate with internal teams to resolve them.
• Follow up with customers to ensure timely resolution and satisfaction.
• Collaborate with engineering, sales, and operations to keep customers updated.
• Participate in feedback loops to improve products and services.

Skills

Communication

Problem solving

Organizational skills

CRM proficiency

Cross-functional collaboration

Empathy

Education

High school diploma or equivalent

Bachelor's degree in Business Administration or Engineering

Tools

CRM software

Microsoft Office

Job description

Orvix Engineering in New York is seeking a Customer Service Specialist to deliver high-quality support to our clients. You will be the first point of contact for technical inquiries, service issues, and product questions, guiding customers through processes and coordinating with internal teams.

The role emphasizes effective communication, problem solving, and accurate documentation in our CRM. You will help maintain customer satisfaction, process orders, and contribute to improving service