Engineering Product Support Specialist

HYDAC USA; Bethlehem (Northampton County); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical/Dental/Vision plan

Paid holidays

401k with company match

PTO

FSA account

Short term disability

Life insurance

Pet insurance

Job summary

HYDAC USA is seeking a Product Support Specialist to deliver technical support for assigned projects and product lines. You will develop product knowledge, liaise with customers and sales teams, and create training materials to support products and applications.

The role requires travel 25%–40%, strong English communication, and a background in mechanical engineering. HYDAC offers a comprehensive benefits package and a collaborative environment focused on quality and environmental responsibility.

Qualifications

• Associate’s degree in mechanical engineering preferred.
• Must be able to read, write, speak, and comprehend English.

Responsibilities

• Provide technical support for assigned projects, processes or product lines.
• Act as liaison between customer and sales support.
• Develop and support training on products and applications.
• Update distributors and Regional Sales Managers on product line changes.
• Coordinate with German products and counterparts.
• Maintain price lists and literature.
• Complete price and technical analysis.
• Use SAP to generate necessary reports.

Skills

Travel 25-40%

Technical reading

Report writing

Presentation skills

Problem solving

Customer service

Self-starter

English proficiency

Oral communication

Written communication

Education

Associate degree in mechanical engineering

Tools

SAP

MS Office

Database software

Project management software

Job description

HYDAC is a family-owned and operated business with a vibrant and rewarding working environment for our employees across the country. Our goal is to provide quality products, components and services that meet our customer expectations while being committed to the protection and preservation of our environment. HYDAC’s passionate team designs and manufactures a comprehensive line of innovative and reliable solutions optimized for any demand our customers require.

The Product Support Specialist will be required to provide technical support for assigned projects, processes or product lines.

You will make an impact in this role by:

• Develop a thorough knowledge of the product line.
• Provide technical support both internally and to outside contacts.
• Provide liaison between the customer and sales support.
• Develop and support training on products and applications.
• Update distributors an Regional Sales Managers on product line changes.
• Coordinate with German products and counterparts.
• Maintain price lists and literature.
• Complete price and technical analysis.
• Use SAP to generate necessary reports.
• Other duties as assigned.

Key skills and attributes include:

• Travel 25%-40% of the time.
• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of manager, client, customers and the general public.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Knowledge of Database software, Development software, Internet software, Project Management software, Spreadsheet software and Word Processing software.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume.
• Ability to apply concepts to basic algebra and geometry.
• Problem Solving: Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions.
• Customer Service: Responds promptly to customer needs; Responds to requests for assistance
• Self-Starter and Motivator: Able to develop effective relationships with distributors, regional sales managers, and customers.
• Must be able to read, write, speak, and comprehend english.
• Oral Communication: Speaks clearly and persuasively in positive and negative situations.
• Written Communication: Writes clearly and informatively.

To be considered for the Product Support Specialist role, you must have the following minimum qualifications:

• Associate’s degree in mechanical engineering is preferred.

Salary is commiserated with experience, and compensation for this position is between $60,000 - $75,000.

• HYDAC offers employees a comprehensive medical/dental/vision plan, paid holidays, PTO, 401k with company matching, FSA account, short term disability and life insurance, and pet insurance.

HYDAC is committed to providing equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.